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Saturday 25 August 2018

Proctor & Gamble Wants to Trademark WTF and LOL

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The company isn't the first to try and own something that is publicly and widely used.





2 min read









To paraphrase Amy Poehler in the 2004 classic Mean Girls, Proctor & Gamble doesn’t want to just make regular cleaning products, it wants to make cool cleaning products.

It seems that in a move to appeal to a younger demographic, the parent company of brands including Febreze and Tide filed for trademarks for the use of internet favorite acronyms LOL, FML, NDB and WTF on household items such as liquid soap and dishwashing detergent.

The application is still in consideration and apparently this line of products isn't in the offing yet. While it might seem odd that a company would try and trademark words, colors or even sounds that are just out in the ether for everyone to use, P&G is far from the first entity to do so.

Last year, General Mills attempted and failed to trademark the use of the color yellow for the Cheerios box. In 1994, Harley Davidson also wasn’t successful when it tried to trademark the sound of the motorcycle’s engine revving.

Related: What Entrepreneurs Need to Know About Trademarks

There are some trademark attempts that are more successful but not without some fancy legal footwork. In 2010, Facebook, for example, was allowed to trademark the word “face,” and the following year, Twitter was able to extract the word “tweet” from a third-party advertising platform that had beaten it to the punch.

On the celebrity business front, Kylie Jenner last year filed a trademark of her first name, which resulted in a legal kerfuffle with pop star Kylie Minogue for obvious reasons. In 2015, Taylor Swift put forth a successful trademark application to own lyrics including "This sick beat," "party like it's 1989" and "cause we never go out of style. Special mention goes to Paris Hilton. The heiress successfully trademarked her ubiquitous phrase “that’s hot,” even winning a lawsuit against Hallmark. Which goes to show the power of a well-crafted brand.

Whether the U.S. Patent Office deems P&G’s request NBD or WTF remains to be seen, but if the company can make the case that it’s a reasonable and integral part of its brand strategy, maybe it has a shot.







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Virtual Assistant Options for Any Company -- From Startups to High-Flyers

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VAs can cover your bookkeeping, social media, writing, customer service and programming needs, as much or as little as you want them to.





5 min read





Opinions expressed by Entrepreneur contributors are their own.







While the Beatles may have gotten by by with a little help from their friends, you may not be so lucky: In fact, as an entrepreneur and business owner, you probably need professional support.

Related: 10 Things to Outsource to a Virtual Assistant

Although you could hire another employee to perform those tasks you want done, you might, instead, join the increasing number of businesses choosing the option of a virtual assistant. That way, you can access the exact skills needed. Entrepreneurs outsource a variety of tasks to virtual assistants, including SEO and social media management, blog-writing, vlog and podcast production and administrative responsibilities.

A virtual assistant will clear the routine tasks from your schedule, giving you more time to concentrate on your company. So, the next question is, where do you find one?

Fortunately, there are several virtual assistant companies to choose from, but it's important that you first understand your specific needs to select the provider that's right for you.

VirtualOffice

VirtualOffice by Servcorp is considered one of the best options for small businesses and is perfect for a small startup because it helps build instant creditability. With this company, you can work from your home yet appear to have an office located at a premier business address.

Indeed, you'll have a receptionist who will answer the telephone, manage your mail and provide secretarial support. Depending on the package you purchase, you will also have access to boardrooms, meeting rooms, private offices and coworking spaces in your primary location and other VirtualOffice locations around the globe.

Virtual assistants are limited to a receptionist and someone who can perform administrative tasks, so this isn’t a good choice if you need ongoing support for marketing and bookkeeping activities. But the people provided can handle basic responsibilities. The commitment is month to month, and the first month is free, so the service is affordable. You can also scale your package to accommodate growth. If you are just starting out and need to put your best foot forward, VirtualOffice may be right for you.

Related: Do These 3 Things Before Hiring a Virtual Assistant

Uassist.ME

Uassist.ME is a top-rated virtual assistant provider and a great choice for small-to-mid-size business owners who understand their needs and appreciate how a virtual assistant can help their company grow.

Uassist.ME provides a variety of virtual-assistant resources, including both individuals and teams, depending on your needs. As a client, you are able to interview several of the company's assistant candidates and select the one who's the best fit; and you are encouraged to train this individual so that he or she understands and delivers what you need.

One of the great features of this company is that all assistants work out of the Unassist.ME office, meaning that each person is trained and supervised to give you optimal value and productivity from the relationship.

Uassist.ME has more than 200 employees, many with college degrees, who possess a wide variety of skill sets, including bookkeeping, social-media maintenance, writing, customer service, programming and more. The company also has extensive experience working with organizations growing a franchise and has clients in a variety of industries.

This large employee pool means that your schedule will always be met, even if your assistant is sick or on vacation; and you can scale services as your company grows. Unassist.Me also accepts every level of client, from a business that needs one assistant for one hour a day, to clients who require 20 or more full-time assistants. If you are ready to try a virtual assistant, this is a great company to work with.

 Worldwide 101

Worldwide 101 is a top choice for high-powered executives and multinational companies. It has earned a near-perfect rating from the experts at Virtual Assistant Assistant (real name: not a typo!). Worldwide provides virtual assistants to corporate executives based in North America and Europe, offering experienced, multilingual virtual staff.

Committed to providing quality virtual assistants, Worldwide 101 hires only people with a minimum of seven years of executive assistant experience. The process begins when you describe your ideal assistant and are matched with several people who meet your requirements. You then interview each one and select the person you want to work with. You are also assigned a support team to back-up your virtual assistant if needed, and provide other services you may require.

Worldwide 101 virtual assistants can support a variety of needs, including executive administration, marketing, project management, customer service, social media growth, bookkeeping, writing and editing and multilingual services. The company also provides additional services, like design, web updates and video editing. If you don’t see what you need on the list of provided services, just ask. 

This is a premium virtual assistant company, and many clients have joined because they have been unhappy with lower-priced services. Worldwide 101 is designed to serve the needs of corporate executives who want experienced staff to perform high-level administrative tasks. If this description describes you, Worldwide 101 is a great option.

Related: 6 Mistakes Smart People Make When Hiring a Virtual Assistant

Bottom line

Whether you are a startup, growing business or international high-flyer, you should consider taking advantage of virtual assistants to perform needed tasks. These assistants can save you time, money and hassle, and their work for you can be scaled to meet your exact needs. So, don’t waste your valuable time performing mundane tasks or managing complicated schedules. Instead, select the right virtual assistant provider to do the work for you.







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WNBA President Lisa Borders Shares Why She Believes 'Failure Is Not Fatal, It's Feedback'

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Bouncing back from those moments requires trust and collaboration.





7 min read









In this series, Open Every Door, Entrepreneur staff writer Nina Zipkin shares her conversations with leaders about understanding what you have to offer, navigating the obstacles that will block your path, identifying opportunity and creating it for yourself and for others.

Three years ago, Lisa Borders knew exactly what to expect from her job. She was vice president of global community affairs at The Coca-Cola Company and chair of The Coca-Cola Foundation.

It was a company and an environment that was a part of her history. The Atlanta native’s maternal grandfather worked for Coca-Cola as a chauffeur for 30 years and her maternal grandmother had a job as a maid.

If Borders had to make a decision, she could draw from the company’s 126 years of history to figure out what might work. It was comfortable. But when Borders got the opportunity to become the president of the WNBA, she knew she had to take the leap.

“What was going through my mind was, what an awesome challenge that I would have to work for women. There are 144 women -- 12 teams with 12 players each,” Borders says. “[I wanted] to help them reach their full potential and to help the business reach its full potential. My most exciting thought was, you get to paint the picture.”

Borders was intrigued by what sort of entrepreneurial endeavors could be possible with the 22-year-old league, but the first order of business was to bring more of an awareness to the WNBA.

Related: Giada De Laurentiis Shares How She Busted Down Doors and Became a Big Name in the Food World

Her persistence has paid off. In 2016, during Borders’s first year leading the league, the WNBA saw its highest attendance in five years. The following year, the league got a distribution partner in Twitter, had its first fantasy game partnership with FanDuel and each of the 144 players in the league got their own avatar in the popular NBA Live video game. Heading into the 2018 season, the WNBA had its most watched draft in four years.

But more than just visibility, Borders wanted to make sure that the values of the league shone through. This spring, the league launched its Take a Seat, Take a Stand empowerment initiative. With each ticket purchased, the WNBA donates $5 to one of six organizations, including Bright Pink, GLSEN, It’s On Us, MENTOR, Planned Parenthood and The United State of Women.

"It's one thing to talk about public policy or to talk about what should be done. It's quite another to put your money where your mouth is,” Borders says of the impetus behind the initiative. “We recognize that as an underrepresented and disenfranchised class that we have a responsibility to use our platform of sports in general and basketball in particular, to make the world a better place.”

Borders shared her insights about how to come back better than ever from a setback.

This interview has been edited for length and clarity.

Related: After She Trusted Her Instincts and Pursued a Different Strategy, She Became CEO of Vimeo

What can you do if someone underestimates your abilities?

The way to overcome people's biases is typically by delivering results. No one can really refute the results you deliver. In the case of the WNBA, the question was, can you grow market share? Can you grow mindshare? Can you get more followers on social media and people interested and engaged in the entertainment that you're providing? The short answer is yes. Over these past three seasons we have had a tremendous team effort from the local team perspective as well as from the league's perspective. The business is starting to grow. Delivering results is what flies in the face of underestimation.

How do you create windows of opportunity now for others in your organization?

Windows of opportunity are created when you build trust with people. It took me a long time to learn this. I'm the oldest child in my family, pretty much a type A personality, and I used to think I had to do everything. What I found is when you do that, it is just exhausting. There's no way for you to do everything.

What is true is that everybody adds value and you should value every voice. You can only do that if you build trust with people, which means you have to give them an opportunity to perform and give them room to grow. By that I mean every time they take on a new initiative or a project, it's not going to be perfect. It's not going to turn out exactly the way you thought you were going to do it. You have to give people space to stretch and grow and sometimes even fail because there's a lot of learning in failing. Failure is not fatal, it's feedback.

What have you learned about the type of leader you need to be to successfully open doors for other people?

What allows me to step back now is that I have more confidence in my own ability that I don't have to do everything, that others are equally smart, if not smarter. I always like to surround myself with people that are smarter than me. They don't need to have the same skills that I have. They need to have complimentary skills. I always look for people who are willing to take calculated risk and who have the competence to at least try. My role is to support them and to guide them. Not to stand in front of them but to walk alongside them and try to make sure they stub their toe and not break their leg.

But you've got to give them chance and you've got to trust that they're going to learn whatever it is you're working on but it's not going to perhaps be on the first time out. It might take the second time or the third time. You've got to be patient and willing to allow them to have that learning curve. Patience really is a virtue, and you really can get more done working collaboratively with people as opposed to having to be the tip of the spear 100 percent of the time.

Related: The First Black Woman to Own and Run a Billion-Dollar Company Says That Trusting Yourself Is Key to Success

How do you move forward when you experience a setback?

When you win a campaign, when you have success in the boardroom, when you reach your goal when you're fundraising, we don't tend to look at what made that happen. We tend to celebrate when we do well. When the team wins we go have a pizza. We don't say well, we won by 20 points, how could we have won by 30? We don't do that as humans. We just celebrate.

When you lose, there's two things that people do: either brood about it and never try again or look at the situation, try and learn and repeat what you're trying to do with that new information. I say, I fell down today. How can I not just walk faster tomorrow, how can I run? Was it that I need different shoes? Should I have gotten more sleep? Should I have eaten a better meal? What would enable me to not just walk but run?

What advice do you have about being your own best advocate?

The Nike phrase "Just Do It." Particularly for women, we are taught to nurture as young girls. We're often not taught to navigate or negotiate. There's nothing wrong with nurturing, but nurturing in and of itself, it's one extreme. You need to be able to navigate and negotiate life, not just the business you're in every day but life. Nurturing is the compassionate piece, navigating is the confidence piece and negotiating is the competence piece, that I'm in charge of my own destiny.







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Want a Billion-Dollar Brand? Invest in Quality Photography.

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Kylie Jenner has taught us that a picture is worth more than a thousand words. It can also help you build a billion-dollar company.





6 min read





Opinions expressed by Entrepreneur contributors are their own.







What can the youngest self-made soon-to-be-billionaire, Kylie Jenner, teach aspiring entrepreneurs about the importance of quality photography?

Everything.

Related: This Ad Agency Head Spends Half His Time Taking Photos for Instagram. Here's Why He Doesn't Consider It a Side Hustle.

If there is one thing the Kardashian/Jenner tribe can teach us all about creating a successful luxury lifestyle brand is the noticeable impact of imagery on social media. Taking some the best photos of the simplest items and posting, while luring customers in to make impulse purchases on their merchandising, has been the key of the extension of the Kardashian/Jenner brand and influence.

Today, there are influencers on Instagram who make a living from endorsing products to the masses. Gone are the days of waiting until new products appear via pricey television ads and soundbites on the radio. The impulse to shop has shifted to influencers, and for one straightforward reason -- photography.

Smartphones have turned everyone into a celebrity of sorts, if you can catch something happening at the right time. However, when you have a product to introduce to the market, creating immediate attention and converting the attention in revenue is a matter of timing and imagery. The Kardashian/Jenner family have mastered the element of creating content around images of their own brands -- from home decor and fashion, to makeup and more.

As simple as it is, as an entrepreneur, you cannot just publish a website, make a few social media handles and wait. Today's customer wants a more intimate experience through video and photo marketing. Think about the allure of the new Instagram and YouTube celebrities, who are commanding as much, if not more, than many A-list actors of the early 2000s. A real shift in the dynamic of increasing brand awareness and sales.

Related: Instagram Tips for the Photo Obsessed

So, where does photography fit into the "picture"?

Well, consumers shop with their eyes on social media. They verify their decisions through the verified opinions of others. And with the decline of shopping malls, referred to as retail apocalypse by many journalists, the next best investment you can make as an entrepreneur is in clear and concise photography. I must admit that I have had a few epic fails throughout my journey of underestimating the increased brand awareness of clear photos, but Instagram and YouTube are powerful platforms that cannot thrive without clear imagery.

"When smartphones became widely available and put a highly capable camera in the hands of millions of people, suddenly everyone was a photographer. And now that videography is so popular, everyone is suddenly a videographer, too. But, there's a difference between taking a photo or video and creating a photo or video that has depth, meaning and feeling," Alex Schult, founder of PhotographyTalk, told me. When asked about how to build a visible brand by capturing great elements in a photo, which connects the consumer to a narrative about a high quality brand, he said, "Photography helps people understand what the brand is about, i.e., telling someone that your business cares about the community is one thing, showing them photos of you actually helping the community is much more powerful."

Related: 7 Tips to Start Taking Product and Lifestyle Photos for Your Small Business Today, According to a Professional Photographer

If you want to win on visual platforms and increase sales, invest in the experience of creating magazine-style editorial content that your audience would buy. The lifestyle market, filled with aspirational dreams and grandeur, is here to stay. But, in order for you to market like one of the Kardashian/Jenners, you must learn how to master the art of visual attention.

Here are five reasons why you need to reconsider how to connect great photography to your business model.

Photography builds a strong connection with customers.

Customers buy what they see, not what they hear. Great imagery creates a narrative that allows consumers to make impulse decisions without the need to debate their choice. Pairing important text with appropriate images, you can build a much stronger branding message than you can if you use just text.

Great imagery can go viral. 

There's a viral element to photography. The potential of going viral makes photography a must-have for branding. Last year, I shared a quote on social media of my TED Talk with a quote from the talk itself, which was shared over 10,000 times in one day. A simple still shot can tell the story of what you offer.

Related: A Guide to the Ideal Image Sizes for Your Social Media Posts

You will improve engagement.

"Pictures are easier for the public to interact with, which is why social media posts that have a photo get so much more traction than those that don't," according to Schult. With the ever-changing algorithms that are affecting organic reach, photos that are clear and go viral will improve customer engagement, while reducing the need to buy attention.

Customers shop by sight, not by price.

Impulse purchases are a reactive approach to selling products to your customer, who may not have considered it as a necessity. Let us be honest, Kylie Jenner's lip kit is an impulse buy, as the market is saturated with makeup and other cosmetics. From your local discount store to high-end retailers, lip kits are everywhere and in every price category. However, over 100 million people follow Jenner on social media and with one carefully crafted, well-lit photo, she created a demand frenzy. Hence, price was never a factor in the decision.

Quality imagery is timeless.

Let's face it, a great picture is a great picture, especially to increase sales on social media. If you are selling a legacy product, invest in a quality photoshoot, and you can release photos over time. Think of great magazine editorial -- we have no idea when the pictures are taken, but they remain timeless.






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On Word Choice and Knowing Your Audience

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There’s this old saying that’s been passed around and repeated so many times that it has almost lost all meaning. A picture is worth a thousand words. And especially in this modern age of social media and shrinking attention spans maybe that’s true. Instead of typing out a thoughtful comment to a post on Facebook, you just send over a funny GIF with a 90s pop culture reference.


Maybe instead of taking the time to write out a short message to a friend or loved one, you reply with a series of emojis because you think it’s clever. I’m not judging. I do it too. Or maybe you haven’t even gotten this far into this blog post and I’ve already lost you. I’m not judging here either. I skim through blog posts all the time and I’m sure I miss a lot of great content along the way.


As a blogger, when you do come up with some decent content and it really does get read by the people you want to be reading it, you want to make sure not only that you are giving off the impression you desire but also that your words are being understood. And that you are being respected at the level that fits with your objectives.


The Power of a Million


At this point in time, it’s estimated that there are well over one million words in the English language. One million. And that doesn’t even necessarily account for the multiple meanings that a single word may have. When I use the word “green,” I could be referring to the color, using the slang term for money, or talking about a putting green in golf. These are not the same thing and they use the same word.



If that isn’t mind boggling enough on its own, somewhere around 8,500 new words are created each and every year. Language continues to evolve and the way that we choose to use the language evolves with it. The relationship goes both ways. At some point in time, someone had to come up with the word “microwave” or “television” or “ethernet,” because the very thing they describe didn’t even exist yet.


Tools of the Trade


If you’re a chef, the tools you have in the kitchen might include a set of knives, a gas stove, a cheese grater, a food processor, and all sorts of other things. If you assemble furniture, the tools you have might include a screwdriver, a hammer, some pliers, and so on. And as a blogger, the main tools that you have are your words. And there are over one million of these tools readily at your disposal.


That’s why it might surprise you to hear that, on average, people only use about a total of 5,000 words when speaking and around 10,000 words when writing. In total. That’s not talking about a single blog post, but talking about anything you will ever write in your lifetime. Put another way, you are using less than 0.1% of your potential vocabulary. You’re leaving out 99.9% of the English language. That sounds like such an incredible waste, doesn’t it?


Not really. Not necessarily.


Are You Cut Out For This?


Far and away the most important thing that you have to consider when writing a blog post is your intended audience. It’s always going to be a bit of a balancing act. If you “dumb it down” too far, your post will be far too simple to actually be useful for your readers. Worse yet, they might feel like you’re simply patronizing them and you could quickly lose your audience.


On the flip side, if you were to articulate your pontifications as only to elevate your apparent verisimilitude, you’d also lose your audience because they’d have no idea what you’re talking about.


It’s about choosing the right words for the right audience at the right time. So, while a picture may be worth a thousand words in some context, never forget that a carefully selected word can easily be worth a thousand pictures too.


Click Here To Download John Chow’s New eBook, and Live The Dot Com Lifestyle!



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Planning for Retirement? Let These NFL Players Be Your Teachers.

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Our nation faces a retirement crisis, but six football players may have figured out the right path that we should all be taking.





6 min read





Opinions expressed by Entrepreneur contributors are their own.







Our nation faces what has been labeled a "retirement crisis," given the fact that the majority of older Americans --including many entrepreneurs -- aren't on track to meet retirement savings goals.

Related: How to Pay Zero Taxes Legally in Retirement

In fact, a quarter of Americans are planning for Social Security to be their primary income source during retirement, according to a Personal Capital survey. However, the Social Security Trustees annual report this year predicted that Social Security was likely to be depleted by 2034.

Related: 7 Wealth-Killing Risks That Threaten Your Retirement

Alarmingly, people aren't responding to that news: The Personal Capital survey found that 34 percent of Gen-Xers, 39 percent of millennials and 32 percent of Baby Boomers had not saved any money for retirement. Yet, about half of those surveyed also stated that they planned to retire earlier than the year that would get them the maximum amount of Social Security benefits -- assuming they'd get any benefits at all.

Michelle Brownstein, a certified financial planner and VP of private client services at Personal Capital, highlighted the importance of effective planning for the future: "The Social Security blind spot can be a major issue as younger generations approach retirement age," Brownstein wrote on the company's blog. "But it is possible to succeed with your retirement goals without depending solely on Social Security. Starting now is crucial for this, and the longer you wait to take action, the more difficult the process will become."

So, it’s clear that many Americans are not on track for a secure retirement. But, what should any of us be doing about it?

The answer isn't just to earn more. Making a significant amount of money doesn't guarantee you'll be financially set for life. Just look at the National Football League: It pays an average salary of $2.1 million per player; yet 15 percent of NFL players declare bankruptcy.

Still, I can name at least six NFL players who seem to have figured out the path to long-term solvency. They recently shared with CNBC and other news outlets how they were able to save by stashing cash in investments and retirement savings. Here's what you can learn from their strategies to inform your own retirement planning choices and actions.

1. Saving always means living below your means.

Learn a valuable lesson from Detroit Lions wide receiver Ryan Broyles. Despite a $3.6 million rookie contract, he spent only $60,000 a year during his playing years, and invested or saved the rest, according to the CNBC report. Baltimore Ravens player John Urschel lived on less than $25,000 a year despite making $600,000, according to TheCheatSheet.com. That kind of discipline will ensure these players are in great shape for retirement.

Antonio Cromartie is a great example of a player who learned this the hard way. He signed a five-year deal with the San Diego Chargers and promptly blew through $5 million in two years. After teammates and his own agent asked him to slow down and see an accountant, Cromartie set up a system to automatically pay his bills and show him where his money was going each month; that way, he could stick to a budget and save as much as possible during his playing years.

It's not just these few football players who get this point: Many of today's wealthiest people know that spending significantly less than you take in is the path to acquiring wealth.

2. Find a side hustle that lets you save most of your salary.

A least one NFL player, Rob Gronkowski of the New England Patriots, managed to save all of his salary and live off just the money from his endorsement deals, according to Time.com. The lesson for today’s entrepreneurs who pursue their businesses as a side gig to a salaried job is that, in the best cases, you can bank all of your salary from one gig while fully supporting your life with income from the other.

Of course, the goal for many of us is to grow a side business large enough to replace a regular job completely. But until you reach that point, don’t forget that your side income shouldn't be seen as just “extra” money -- it’s a critical part of your retirement strategy.

3. Don’t just sock it away -- invest it well.

As a group, the Detroit Lions have been role models for wise retirement planning, it turns out: Glover Quin, who plans the position of safety, has built a safety net for retirement by investing. He has been saving 70 percent of his $6.5 million annual salary since starting with the team, as well as investing it, according to the CNBC report.

Quin ultimately hopes to double his money through wise investment choices. Doubling your money may sound ambitious to many, but even a modest 7 percent return on investments will help you achieve that in about a decade.

Marshawn Lynch is another financially savvy investor. The former Seattle Seahawks running back made nearly $50 million during his nine seasons in the NFL, Business Insider reported, and saved it all for retirement, knowing his career would be short-lived in the grand scheme of things.

Between that foundation and the $5 million he makes annually in endorsements, Lynch found that his thrifty ways enabled him to retire at the early date he’d planned for. Best of all, he paid the investment mindset forward: He helped fellow teammates build their own 401(k) plans, according to FanSided.com.

But you don’t have to be a pro athlete with a giant salary to take advantage of the principles these six players are teaching, by example.

Related: What Is $1 Million Really Worth in Retirement?

Staying disciplined with spending, investing your savings and growing your side business can benefit you or any American with the vision and gumption to view their working lives through the perspective of the long haul. In the end, those who take this path will very likely be able to enjoy a secure and comfortable retirement.







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5 Ways Bad Leadership Can Destroy Your Business

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Lead your team from the front.





9 min read





Opinions expressed by Entrepreneur contributors are their own.







Contrary to what you believe, you don't have a marketing or sales problem. Most businesses think they do. In reality, they have a leadership problem. That's one of the biggest lessons you can learn as an entrepreneur, and it will radically change the way you lead your team and the trajectory of your success.

Related: 50 Rules for Being a Great Leader

As an entrepreneur, you can't hide in the background. By default, you're the person who will make the big decisions for your company. But, while leadership is something most entrepreneurs think they have, the truth is that few actually possess the skills they need to lead. And when you simply "play" the role of leader, rather than actually step up and lead others, your business can crumble as a result.

Today I want to share with you five ways bad leadership destroys businesses. If you can relate to any of these, take action and course correct immediately -- your business will multiply exponentially if you do.

Poor vision for the future

This is when CEO have a general idea of their business's ultimate vision -- maybe they want to sell X number of products by Y date -- yet they have no idea how to break that vision into daily, weekly, monthly, quarterly and annual benchmarks. They couldn't tell you how many products they need to sell on a monthly basis, or how many leads they need to generate per month from their marketing campaigns.

Of course, the other scenario is when entrepreneurs know what key performance indicators their business has to hit and by when, yet their "greed glands" secrete and they begin to make moves out of desperation. They become so infatuated with their big goal that they'll do anything to sell off their product or service, even if that means selling to the wrong target audience who wouldn't get the value or the benefit of the product. That only leads to customer complaints, frustration and overworked customer support.

You have to ask yourself, what do you want your business to look like? And by when? Those are the first two questions you need to answer if you want to construct a clear vision for your business.

Let me give you an example. I have a clear goal for my fitness franchise, Fit Body Boot Camp: I want each of my owners to own multiple locations. But, why does it matter whether 650 people own 650 locations (one per owner) or 325 people own 650 locations (two per owner)?

Because when we have fewer franchisees owning more locations, it means I can keep my team at our headquarters smaller and thereby pay them even more than I do now. It means that each of those owners will be more profitable and win more freedom in their personal life. That vision gives us a clear objective to work toward for years to come.

Related: 10 Books Every Leader Should Read to Be Successful

Not investing in your team's development

So many entrepreneurs, both new and experienced, expect to hire team members that are pre-installed with their same work ethic, resilience and skill set. That's not going to happen, because you've been in the game much longer than they have.

But, those false expectations often lead to animosity between entrepreneurs and their employees. That's how toxic work cultures emerge: The business owner doesn't want to fire the employee, while the employee sticks around out of fear of change. Soon, those feelings of resentment deepen by the day until neither the owner nor the employee can even stand to be in the same room together. Ultimately, either the entrepreneur gets frustrated enough to fire the employee, or the dissatisfied employee quits on them.

That's why you need to hire team members, not employees. Employees clock in late and clock out early. Team members are those willing to devote their time and energy to your vision. As a leader, your job is to invest in your team's personal development so they can perform at their absolute best as team members, not employees.

How do I invest in my team? I pay for them to go to the best conferences and seminars out there so they can learn new skills. When they get back, they present what they learned to the rest of our team, and we talk about how we can apply what they learned to our business. Sometimes I even hire experts to teach our team new skills and strategies so that our team levels up as a whole.

Related: 22 Qualities That Make a Great Leader

Hanging on to a toxic employee

As the boss of your business, your job is to give your team members rope. That just means you provide them with the resources and support they need to grow, both in their role and as a person (just like I mentioned above).

Most of your team members will take the rope you give them. They'll develop stress tolerance, anxiety resistance and better work habits. Yet, every now and then, one of your employees will use that rope to hang themselves instead. He'll disengage and do his own thing rather than buy into your culture and vision.

The worst thing you could do for your business is hang on to that employee. Here's why: When you keep around an underperforming employee, you send a message to the rest of your team that you tolerate mediocrity. Eventually everyone else on your team plays down to that level, too.

So, the lesson here is to hire fast and fire slow. Give your willing team members the chance to develop, but warn those that are cynical and refuse the rope you're giving them. If they still refuse, you have no choice but to cut ties with them.

Related: 15 Ways to Lead With Effective Communication

Lack of communication

Harvard Business School professor Boris Groysberg did a study and discovered something staggering: Mega corporations Nokia, Star Princess Cruise Lines, Enron, British Petroleum and Thai Airways all met their downfall because of poor communication. Poor communication happens for two reasons: because entrepreneurs make assumptions about their team members, and because they don't want to hurt their team members' feelings.

Once again, if someone assumes that one of their team members knows what she's doing, yet in reality that team member is clueless, then the boss begins to feel resentment and frustration toward that person -- all because no communication was initially established between the two parties.

Yet, so many entrepreneurs also fail to have tough talks with their team members. They don't have it in them to call out something a specific team member needs to do better, and they therefore miss the chance to coach that person up to a higher level.

I once had to speak with one of my team members who was coming in late and calling out sick all the time. We had a heart-to-heart where I told the guy, "Hey, you're always late and out sick, and it sucks because I know you're an amazingly talented individual. I need you to be more consistent or we'll have to part ways."

He initially told me that he could do it, but after a couple of days he turned in his two weeks notice. That was what was best for both of us. He wasn't in a position to prioritize work, and I needed someone who would be consistently on time. Without that communication, he would have been stuck doing something he wasn't meant for, and I would have been stuck with an underperforming employee.

Related: Inspirational Quotes From 100 Famous Business Leaders (Infographic)

Indecision

Entrepreneurs who are indecisive cost their businesses more money than those who are decisive but make the wrong decisions. General Norman Schwarzkopf once famously said, "When in charge, take charge." And he was right.

Simply put, you have take action, then make adjustments. As an entrepreneur, you make a lot of decisions on a daily basis. It's OK if a lot of those decisions end up being the wrong decisions; all you have to do is pivot and course correct.

So, why is that so hard for entrepreneurs to grasp? It's because they have a fear of failure. They don't want to look stupid in front of everyone else. The irony is that you actually look better in the eyes of others when you can rebound after a bad decision.

Last year, we rolled out a special promotion that our Fit Body Boot Camp clients could redeem through Costco. I was gung-ho about the deal and thought it'd work out, but after hearing feedback from our franchisees, I realized that it wasn't a good deal. Rather than sit there and twiddle my thumbs, I listened to my franchisees and pulled the deal. The result? I earned their trust, because now they know that if I do something that doesn't pan out for them, I'll course correct until they're satisfied with what I offer them.

Leadership isn't something you're born with. You can learn and develop your leadership skills over time. Really, that's the wisest investment you can make, because strong leaders make more money in business, command more respect from their colleagues, and achieve at a pace that the rest of their industry can't keep up with.







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With Higher Prices and Less Product, California Dispensaries Face Angry Customers

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6 min read





Brought to you by Marijuana Business Daily




Licensed marijuana retailers in California are struggling to cope with customers angry about price hikes and less product choice – a direct result of the state’s new packaging and testing regulations that took effect July 1.

Here’s a look at some of the concerns related to the state’s current business environment as well as how some companies are tackling them:

Related: Beware the 'Weed Apocalypse'

1. Negative reviews are piling up and sales are down in many places.

Poor customer critiques online – particularly on sites such as Yelp and Weedmaps, which help drive foot traffic for many licensed retailers – are hurting the bottom lines of some marijuana businesses as customers complain about higher prices and limited product selection.

Retailers in California’s large cities – where the illicit market thrives in unlicensed brick-and-mortar stores and online – say they’ve seen an uptick in poor reviews and a 40 percent-70 percent decrease in sales since the regulations were implemented.

“We can try to explain to people what’s happening and why,” said Adolph Ward, co-owner of Around My Way, a licensed delivery service in Oakland. “(But) customers couldn’t care less about regulations and legalization.

“The only things the average customer cares about is that the selection (in the regulated market) is smaller and the prices are higher.”

And, some retailers observed, through no fault of their own, price and selection are why licensed players are taking a beating in reviews and losing customers to the illicit market.

Other retailers – some in small cities – say they’ve fared better with sales, reporting increases or small losses. But regulations have caused the customer experience to suffer, they noted.

“It is absolutely nothing we can control,” Ward said. “We can share our opinion, lobby, mobilize and activate, but ultimately we’re not regulators.”

Related: Post Apocolypse Aftermath: How Is California Adapting to New Cannabis Regulations?

2. Customers are openly upset about costs and confused by regulations.

Look at online reviews for some licensed dispensaries in California and you’ll notice a theme in comments posted after July 1, when the packaging and testing regulations took effect.

Customers say they’re being “ripped off,” prices are “astronomical” or products are “overpriced” or “way, way too expensive.”

They’re also angry or perplexed about the state’s 15 percent retail excise tax on medical and recreational marijuana.

When the excise tax is tacked on to the average local sales tax, 23 percent or more is added to retail receipts for recreational marijuana.

“We try to explain why these changes have happened, but regardless of what we say, customers still place the blame on us,” Kevin Reed, owner of The Green Cross dispensary in San Francisco, wrote in an email to Marijuana Business Daily.

Across the board, prices on products have increased. Consider:

  • At The Green Cross, an eighth of an ounce of indoor flower retailed for $35 last year. That price increased to $46 in January, then dropped to $15 to $30 in June when retailers were unloading product before the new rules kicked in. Now, an eighth of indoor flower retails for $32 to $50 pre-tax.
  • At Lakeside Herbal Solutions, before July 1, an eighth of indoor flower with a high percentage of THC retailed for $35, including sales tax. Now, those same eighths are closer to $62, including sales tax, state excise tax and the added costs of compliance throughout the supply chain.

To keep pace with compliance costs, retail markups are at 100percent across the board at The Green Cross, Reed observed. Before July 1, flower markups were reportedly 70 to 80 percent and concentrate markups were 77 percent.

While customers are feeling the pain of price bumps, retailers are hurting, too.

“(Retailers are) paying five to six figures in sales tax,” said Chris Jennings, the owner of Lakeside Herbal Solutions, a Clearlake dispensary. “You can do a million in sales and your profit margin is 5 percent. No one’s making more than 10 percent profit on sales.”

3. Supply has dwindled.

Consumers also are blasting retailers for their inventory shortfall, which can be attributed to the new regulations because:

  • Additional compliance costs have put some California vendors and cultivators out of business or scrambling to get their licenses approved.
  • Available product is stuck in a bottleneck of lab testing. Only a handful of fully operational labs are running extensive tests on products statewide.
  • Distributors are rationing what little product they have, allocating most to bigger dispensaries and larger cities. Or, they’re unwilling to drive long distances to deliver to smaller cities.

That means there’s a shortage of compliant product industrywide, Reed said.

Before July 1, The Green Cross had more than 40 strains of flower on its shelves. One day earlier this month, it had just 10.

“Now there’s very little difference between a retailer and the black market,” Ward said. “In fact, the black market probably has a larger selection now than most retailers.”

Related: Colorado Takes Aim at the Marijuana Black Market

4. Businesses are handling complaints in a variety of ways.

Last month, Elizabeth Tabor, the owner of Mount Shasta Patients Collective in Mount Shasta and La Florista in the city of Weed, asked other California retailers on social media how they’re handling customer grievances.

She got 123 responses, including a handful of helpful tips – some of which Tabor had already implemented in her dispensaries.

For example, Tabor posted large signs in her dispensaries’ waiting rooms explaining the regulations. The signage has prompted conversations between customers and budtenders, who are trained to provide more details.

She also printed postcards with the state regulatory groups’ contact information so customers can let them know how their retail experience has changed.

Tabor also implemented a return policy. If customers don’t like a new product – one they’re trying as a replacement for something that’s unavailable – they can bring it back.

To mitigate consumers’ frustration, Jennings at Lakeside Herbal Solutions suggested retailers:

  • Take time to explain the new regulations and the delays in lab testing.
  • Emphasize they’re working with vendors to stock compliant, quality product.
  • Update menus in real time on company websites as well as online sites.
  • Encourage customers to monitor businesses’ social media pages, where the companies can share photos of new in-stock products – with a disclaimer for customers to call ahead about availability.
  • Post in-store signage with expected arrival dates for new products. Ensure customers know the dates are subject to change.

 







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Top 25 Digital Marketing Articles – Week of 08/24/18

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This week’s roundup includes tips to improve customer retention with Email Marketing, create interest in your audience using Social Media headlines, and make your website Mobile friendly.


Learn how to make your Content Marketing strategies more effective, and protect your Online Reputation. We’ve covered all of this news and, much more, below!


From the UpCity Blog:


  • This week’s Agency Framework goes over what it takes to more effectively manage a remote team and how to overcome the challenges that can arise along the way.

  • If you’re in the Healthcare Marketing industry, take a look at our roundup of the top conferences to attend this year and next.

  • Ken Royer discusses why SSL certificates are more important than ever for websites.

  • Follow these top Dental Industry Social Influencers to get inspiration for your next marketing campaign.

Content Marketing:


  • Elia Thad emphasizes the need for understanding your target audience and integrating SEO practices with Content, to make your Content Marketing strategies more effective.

  • Walter Lim offers guidance to help marketers create the right kind of Content for their SEO and Social Media campaigns.

  • Xavier Cheong discusses how Content Marketing can create awareness of your brand and enhance the performance of your SEO campaigns.

  • Learn how to leverage Content Marketing for improving your sales, from Steven Mann’s blog.

Conversion Optimization:


  • Follow the valuable tips from Ivan Widjaya to increase the Conversion rate of your website.

  • Stafford Joyce’s blog presents an overview of Conversion Rate Optimization and offers guidance to help marketers take advantage of it.

  • Alex Mangrolia offers guidance to help marketers generate leads using email marketing, SEO, social media marketing, paid advertising and content marketing.

  • Jayson DeMers’s blog provides an overview of CRO and highlights the best practices associated with CRO.

Email Marketing:


  • Ellie Batchiyska offers valuable Email Marketing tips to help marketers with customer retention.

  • Ashraf Mohd emphasizes the need for using segmented Emails and testing Emails, to enhance your Email Marketing efforts.

  • Emma Mears highlights the best practices for reporting your Email metrics and making the most of your Email Marketing campaigns.

Local Optimization:


  • Jim Odom offers valuable Local SEO tips to build a successful small business.

  • Matt Ruley highlights the benefits that can small businesses can get, by investing in Local SEO.

Mobile Optimization:


  • Baylor Cherry highlights the common design mistakes made by businesses when they optimize Mobile websites, and offers guidance to improve user experience on Mobile devices.

  • Winnie Wong’s blog lists simple techniques to make your website Mobile friendly.

  • Christine Germeroth provides an overview of Mobile first indexing and offers guidance to improve your website from a Mobile standpoint.

Reputation Management:


  • Follow the tips from Brian O’Connell to protect your Online Reputation.

  • Komali Maraka highlights the importance of Online Reputation Management in today’s scenario and draws special attention to the benefits of Online Reputation Management.

Search Engine Optimization:


  • Learn how to increase the Organic traffic of your website, from Don Purdum’s blog.

  • Marcus Miller offers helpful tips to optimize videos from an SEO standpoint.

  • Summer Beaty offers useful tips to optimize SEO keywords for benefiting your business.

Social Optimization:


  • Alyssa Smith offers Social Media headline tips to create interest in your audience.

  • Jim Bevin discusses how live videos, chatbots and paid advertisements would trend in Social Media during the year 2018.

  • Ariadna Berrocal draws special attention to the expected Social Media trends in the second half of the year 2018.

UX/UI:


  • Corey DeJong highlights the significance of having an effective UX strategy to engage with customers, increase sales and lower the cost of customer acquisition.



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Why You Should Focus on Your Strengths as a Business Owner

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People always say to focus on your weaknesses, but as a business owner, focus on what you're good at instead.





3 min read






This story originally appeared on Due




We hear a lot about taking our weaknesses and working on them until we become strong in those areas.

Unfortunately, trying to turn weaknesses into strengths might not be the best or most efficient use of your time as a business owner. Recently, I came across a philosophy that recommends you focus on your strengths, rather than wasting time on weaknesses.

As a business owner, it can be tempting to try to do all the things all the time. Or at least spend time getting better at things you think will help you advance your business. The reality, though, is that you might be wasting valuable time and energy trying to turn yourself into something you’re not.

Leverage your strengths

When I was introduced to the StrengthsFinder concept, I was intrigued. You don’t necessarily have to take the test (it costs money), though, to see that it makes a certain kind of sense to focus on your strengths, especially for business owners.

Rather than trying to be better at things you aren’t particularly good at, it makes more sense to focus on the things you excel at and leverage those into bigger results.

It’s kind of like using the Pareto principle for your own business efforts. You know that 20 percent of your effort is the basis for 80 percent of the results you get from your business. As a result, it makes sense to focus on the things you do well -- the things that are most likely to give you those results.

By focusing more on what you’re good at, instead of wasting time trying to do things you’re bad at (and having the poor results hold you back), consider building off your strengths. You’ll see a better outcome in the long run.

Outsource your weaknesses

I’m a huge fan of outsourcing. I find that outsourcing the things I’m bad at (or just don’t have the time or energy to do) frees up the ability for me to focus on more important things.

Look at the things in your business that you aren’t good at. Can these tasks be outsourced to someone else? Could someone else do them more effectively?

If the answer is yes, there’s no reason for you to be wasting your time on them -- especially if you aren’t very good at it.

Instead, pay someone else to take care of those tasks. If you don’t have the money from your business to pay to outsource all of the things you aren’t good at, start with the most tedious and time-consuming task. Once someone else is doing that task, focus your energy on building your strengths and using those to grow your business at a faster rate.

Another way you can focus on your strengths is to find a business partner who can complement you. The right business partner will have strengths that offset your weaknesses. That way, you can both benefit from a growing business.

No matter how you handle your strengths and weaknesses, the reality is that your best results -- and better business growth -- will come when you focus on your strengths.

(By Miranda Marquit)







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7 Major Conferences for the Healthcare Marketing Industry

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Each year brings new challenges to the healthcare marketing industry. Not only are you appealing to a shifting patient base, but there’s also changing compliancy standards and regulations that need to be considered. For many in healthcare marketing, being successful requires not only staying ahead of marketing trends but learning how they apply to their industry specifically.


For those who are looking to expand their skills and expertise, attending a healthcare marketing conference can be one of the smartest career moves to make. At these industry events, you get the chance to network with others in the same field that understand the challenges you face. Plus, you’re able to meet, connect and learn from some of the leading, innovative voices in the industry. For an investment of a couple days of your time, a healthcare marketing conference will produce massive returns.


Because there are so many options, we’ve put together a list of seven of the best, most relevant conferences for you to attend in 2018-2019. Get out your planner and prepare to fill it in.




October 7-10, 2018 in Seattle, Washington


Head to Seattle, Washington this fall if you’re ready to get up to date on the latest healthcare marketing innovations. This year’s conference covers current marketing topics like digital engagement, public relations and leveraging analytics to grow your practice. A great thing about this conference is that it doesn’t just stop with the standard marketing topics. Attendees will have a chance to dig deeper and learn how business and leadership development also take part in the marketing success of any healthcare operation.




October 25, 2018 in Chicago, Illinois


Today, the trends in healthcare marketing are changing fast. As millennials are firmly settling into the age where family healthcare is becoming increasingly important, the industry needs to be taking a new look at how to approach this growing segment of their audience from a marketing standpoint. The Modern Healthcare’s Strategic Marketing Conference helps industry professionals do just that. By bringing together industry thought leaders and marketing experts, this one day event helps healthcare businesses prepare for the future.




November 2-3, 2018 in Las Vegas, Nevada


Have you grown tired of hearing theory after theory of what “should” be working to successfully market healthcare businesses? You won’t find any of that at this years Healthcare Success Advanced Medical Marketing and Internet Strategies Seminar. Instead, what you’ll find is hard-hitting advice from industry leaders with decades of combined success. Ready for the type of insights you get from big name industry conferences, but presented in a smaller, more personal setting? This is the conference you don’t want to miss.




November 5-7, 2018 in Scottsdale, Arizona


This event, hosted by Greystone – a leading healthcare digital marketing firm – is one of the best 3-day events that anyone working in healthcare marketing or public relations can attend this fall. Put this on your calendar if you’re interested in networking and learning how healthcare organizations market themselves for success. This year look for a focus on how advancements in technology are changing the healthcare marketing landscape.




March 4-5, 2019 in Orlando, Florida


The Medicare Marketing and Sales Innovation Summit is a unique opportunity for those that work in the healthcare marketing industry and Medicare services. Attendees of this 2-day event will be presented with the emerging trends and marketing practices that are influencing a changing Medicare market –  including compliance friendly multi-channel strategies. With compliance and regulatory issues, Medicare marketing has distinct challenges. This summit will help attendees move past those challenges and towards success.




May 1-3, 2019 in Boston, Massachusetts


Sometimes, we get so caught up in the latest trends that it’s easy to let one of the core values of healthcare marketing – the patient experience – fade into the background. The Patient Experience Symposium is an event that sets out to change that. By attending this conference, you’ll learn ways to enhance the patient experience and how to use it as an effective tool in your marketing strategies.




May 21-23, 2019 in Chicago, Illinois


As a well established industry conference, the Healthcare Marketing and Physicians Strategies Summit is in its 24th year of bringing fresh senior level marketing insights and strategies to healthcare marketing professionals. The 2019 conference is set to take on the future on healthcare marketing and help professionals in the industry prepare for the changes and challenges ahead. This is the perfect opportunity for healthcare marketers, strategists and physicians to polish their marketing skills for the coming year.





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5 Meditation Apps to Help You Find Your Peace

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Stressed at work? Feeling like you can't appreciate the little things in life? Meditation could help.





7 min read









In January 2018, more people Googled the term “meditation app” than any other recorded month. Although it’s no longer time for New Year’s resolutions, it’s never too late to invest in feeling cool, calm and collected.

There’s plenty of anecdotal evidence that meditation works -- just look at the reviews section for any meditation studio, book or video. But, thanks in part to researchers from Johns Hopkins University, there’s also scientific evidence for the practice itself. They sorted through close to 19,000 meditation studies to pinpoint 47 that held up under their criteria for a well-designed study. Their subsequent conclusion: Mindfulness meditation programs could help improve levels of anxiety, depression and pain.

Looking to get in touch with your inner zen but don’t know where to begin? We’ve laid out five of the best meditation apps to try.  


Calm

Image credit: Calm | Entrepreneur


Why We Love It: Calm was named Apple’s 2017 App of the Year for a reason. Its interface makes heavy use of picturesque landscapes in nature, and its more than 100 courses range from “7 Days of Calm” (an introduction to meditation) to “Body Scan” (learning to be more present) and “College Collection” (mindfulness 101 for students). Beginners can opt for seven-day programs, while more advanced users may gravitate towards the app’s 21-day offerings. And if you’re having trouble getting shut-eye? Calm has a collection of bedtime stories to lull you to sleep.

What Users Say: One reviewer writes, “I meditate using this app every single day… The scenes and background sounds are beautiful, and there are so many meditations to choose from. And it’s all cleanly organized, unlike some other meditation apps… I am noticing differences in my daily life as well. I am less impulsive, more peaceful, less angry.”

Another says, “After using this app, my sleep cycle has improved by leaps and bonus. I also keep more active and attentive throughout the day, and I don’t get easily tired.”

Best Place to Download: iPhone or Android, free or paid option ($12.99 per month or $59.99 per year)


ZenFriend

Image credit: ZenFriend


Why We Love It: If your top consideration is simplicity, ZenFriend may very well be the meditation app for you. It offers a timer that begins and ends with a soft bell sound, as well as a meditation log where you can keep track of each session’s duration and your notes on how it went. Users can also opt to try out motivational challenges, like the “Starter’s Challenge” or the “10 Days in a Row Challenge.” ZenFriend’s top priority, however, is to connect users with a community of other meditators, with the option to share your progress in a worldwide news feed. The app’s paid version unlocks over 10 guided meditations.

What Users Say: One reviewer writes, “The whole app has a calming appearance and is intuitively navigate-able. I love the refreshing backdrop for the counter, the musical chimes to choose from, the vibrant community of meditators to observe… I haven't missed a day.” Another says, “I have used ZenFriend now for several years and find it a solid companion for my meditation practice… Additionally, the guided meditations are a good kick-start if you are just getting started or want a change of pace.”

Best Place to Download: iPhone or Android, free or paid option ($1.16 per month or $11.70 per year)


Headspace

Image credit: Headspace | Entrepreneur


Why We Love It: Headspace offers a host of different meditation courses -- “Basics,” “Sadness,” “Restlessness” “Happiness” and “Balance,” to name a few -- as well as instruction in mindful eating, managing anxiety and pain management. Users can choose between guided and unguided meditation, as well as different narrated sessions for working out, enjoying alone time or sleeping. And if you’re on the go when you experience something that threatens to lead to losing your temper, panicking or feeling overwhelmed, the app offers exercises for letting go and staying in the present moment.

What Users Say: One reviewer writes, “I’ve used the app for about a month now but found benefits after four days of use. It’s not some kooky zen thing to do -- it’s better than any cup of coffee to perk you up… If you can find time to scroll through the nonsense on Facebook feeds, you can find time for this.” Another says, “Headspace is a no-frills, beautifully designed mindfulness app that I’ve incorporated into my life daily... This app has become an integral part of my morning routine. It’s the first thing I do after I wake up.”

Best Place to Download: iPhone or Android, free or paid ($12.99 per month or $95.88 per year)


Timeless

Image credit: Timeless | Entrepreneur


Why We Love It: This app’s tagline is “made by meditators for meditators,” and it offers multi-session courses like “5 Mindful Mornings,” as well as guided sessions in categories like meditation essentials, breathing, emotional wellness, focus/vitality and sleep/nighttime. When you’d like to start meditating, a simply designed home screen prompts you to choose a duration -- like 8, 12, 20 or 32 minutes -- then begins and ends your session with a gong.

What Users Say: One reviewer writes, “This app is exceptional. The design is elegant and minimal, with great visuals and everything you need to learn, track and grow your meditation practice. I was really impressed with the quality of the guided meditation… I can't stop recommending this app to my friends and family.” Another says, “The awareness it teaches is next to none. It has shown me how to calm down and relax my muscles, mind and body... If you take this app seriously and simply follow directions, I guarantee anyone will be satisfied.”

Best Place to Download: iPhone, free or paid ($15.99 per month or $71.99 per year)


10% Happier

Image credit: 10% Happier | Entrepreneur


Why We Love It: In 2004, ABC anchor Dan Harris had a panic attack on live television. He calls the experience the most embarrassing day of his life, but it sparked the former skeptic’s personal discovery of what meditation can do. This app’s name comes from Harris’s own estimate that meditation can make you 10 percent happier, and it has a spot-on tagline: “meditation for fidgety skeptics.” As per the app’s target audience, it promises “no robes” and “no crystals.” Signing up for the free trial involves choosing answers to questions like why you’re interested in meditating and what, if anything, has stopped you in the past. Then, it offers different goal-based meditations and courses -- “Less Anxious,” “Rage Relief,” “Communication” -- with upwards of 14 different teachers to choose from.

What Users Say: One reviewer writes, “Having a meditation tracker is a nice reminder of how much time I’ve put into this practice, and after 537 minutes I’m happy to say that it has improved the quality of my life and daily routine, and this is just week 3.5. It’s particularly helpful to have different types of practices for different mind states like difficult emotions, gratitude and winding down for sleep.” Another says, “It's real, straight to the point and helpful… I've meditated every day since I downloaded it.”

Best Place to Download: iPhone or Android, free or paid ($49.99 per six-month period or $99.99 per year)







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How to Run Contests That Encourage User-Generated Content

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Are you looking for a new way to spice up your marketing strategy?


Your current promotions may be effective for now, but you need to mix things up. After a while, using the same marketing tactics over and over again gets stale.


Promotional contests are one of my favorite ways to keep an audience engaged.


This is a great opportunity for you to increase brand awareness and even build hype for a new product launch.


The best promotions give something away to participants.


There are a few different types of such promotions.


Contests require some type of skill. People who enter a contest will need to put forth some type of effort in order to win. The winner of a contest gets selected by judges or through a voting system.


This differs from a lottery or sweepstakes.


Sweepstakes do not require any skill whatsoever.


The winners of sweepstakes get drawn randomly, based on luck. For example, you could randomly select one of your Instagram followers as a winner just because they follow your brand’s account.


A lottery requires a participant to purchase something to be entered into a draw.


Today, I won’t focus on sweepstakes or lotteries.


Contests are a better alternative because if you set them up properly, they will encourage user-generated content (UGC).


User-generated content increases the chances that your audience will engage with your advertisements:


increase chances


As you can see from these numbers, encouraging users to share images will be beneficial as well. It’s only natural to use this information to your advantage when you’re setting up a contest.


If you have never run a contest before, you may not know where to start. That was my inspiration for writing this guide.


I’ll explain how you can run a profitable contest that encourages user-generated content.


As a result, you’ll be able to generate more leads and ultimately increase your profits. Here’s what you need to do.


Pick a prize


The first step in running a contest is determining what the winner will get.


This may sound simple, but it still requires some thought on your end. The more valuable the product, the more likely people will participate.


For example, if you’re giving away a t-shirt, it won’t get anyone very excited. But if the contest winner receives something like a new camera, drone, or pair of sneakers, it’s much more enticing.


I’m not saying you need to give away the most expensive product your company sells, but make sure your prize is worth the time and effort required for people to enter.


This will help you get greater participation. Just look at how the value of your prize impacts the engagement rates:


prizes


Your prize also needs to be appropriate. For example, let’s say you have a business that primarily targets teenagers. You probably shouldn’t be running a contest for a free trip to Las Vegas.


It’s not appropriate for your audience, and it doesn’t speak to them. Instead, giving away one of your newest products is a much more reasonable prize idea to consider.


Make sure your prize is related to your marketing goals.


Ask yourself what you’re trying to accomplish and promote with each contest: a product, service, or event. The prize should align with these goals as opposed to being a random giveaway item.


Establish the rules


Your contest needs to have clearly established rules.


Explain how people can enter to win. Come up with a deadline for entries.


Narrow down the eligibility of your contest, based on things such as age or location. For example, depending on the prize and your brand, you may be offering the prize only to residents of the United States who are at least 21 years old.


Let people know that purchases aren’t required to enter and that making a purchase does not increase the chances of winning the contest.


The criteria participants are being judged on need to be clear as well. Here are some examples to consider:


  • best photo based on judges’ discussion

  • photo with the most likes

  • comment with the most likes

  • highest number of retweets

  • most number of shares

I like it when brands use criteria such as likes or shares to determine the winner as opposed to relying on a judge’s decision. That way it’s clear to everyone who won, and people won’t think you’re playing favorites. But I’ll leave that for you to decide.


You also need to share the odds of winning, privacy laws for revealing the identity of the contest winner, and the date and time the winner will be announced.


All of this needs to be clear so that it’s fair and everyone understands the rules. Otherwise, there could be some confusion.


For example, let’s say you run a contest in which the winner is determined by the comment with the highest number of likes. But you forget to set a deadline.


You pick a winner, but a few weeks later someone else gets more likes on a new comment. How will you handle that?


You won’t take a prize away from someone who already won. But you won’t want to tell the other person it’s too late because it could hurt your relationship with them.


You may be forced to give away multiple items. This confusion will be avoided if the rules are clearly established.


Select a platform


How will you run the contest?


  • Facebook

  • Twitter

  • Instagram

  • Snapchat

  • Email

  • Website

All these options may seem viable, but remember, you’re trying to encourage user-generated content. That’s why you need to choose platforms where participants can see submissions from other participants.


Social media works best for this purpose. Running a contest on social media will help your account grow faster.


grow faster


Platforms such as email and Snapchat wouldn’t be helpful for this type of contest.


You can still use your website to run a contest based on UGC. Just use the forums section or a dedicated landing page for user submissions.


Running the same contest on multiple platforms and selecting a winner from each one is also an option. Or you could run the contest on just one platform but promote it on all your distribution channels.


For example, if you’re running a Facebook contest, you can use Instagram, Twitter, your website, and email list to promote it.


You want to pick the platform that will generate the best response. If you have 1,000 Twitter followers and 20k Instagram followers, it obviously makes more sense to run your contest on Instagram.


Create a unique hashtag for the contest


Use hashtags as a promotional tool. It’s a great way for people to enter your contest.


For example, let’s say you’re running a contest on social media with user photos. You are encouraging participants to upload images to their personal profiles.


But how will you find them to judge them? By having the participants add a hashtag to the caption.


This strategy has many benefits. For starters, it will keep you organized so that you can run a fair and legitimate contest. It will be clear to everyone who enters.


But it also puts all those pictures in one place.


Now people who enter will see the photos submitted by other people who don’t follow your brand or follow people who submitted the photo.


This helps increase brand awareness and grow your social media following.


If you’re struggling to think of a good hashtag, you can use an online tool such as All Hashtag to help you generate one:


hashtag


Be creative, but keep it simple.


Think about the readability of your hashtag. You can capitalize the first letter of each word to make it easier for people to read and understand.


Run contests encouraging likes, comments, and shares


This addresses the user-generated content aspect of contests—your ultimate goal.


If you run a contest on Instagram and tell your followers to enter by sending you a direct message, this action will not create UGC. But encouraging people to like, comment, and share will definitely do the trick.


You want them to complete these actions on your posts as well as their own.


Run photo contests or best comment contests. Reward people for getting the most likes or shares on their posts.


These are all great ways to encourage user-generated content.


UGC online shoppers


As you can see from these numbers, user-generated content will ultimately help you boost ecommerce sales on your website.


The numbers above show that UGC increases the chances of online shoppers making a purchase. That’s because your promotion stays on their minds.


They may not visit your website every day, but they’re active on social media.


The contest serves as a reminder of your brand. Even if people aren’t participating, they’ll still see it.


Promote your contest


You’ve launched your contest, posted the rules, and set a deadline. That’s great.


Now what?


Don’t just set it and forget it. Continue posting updates and reminders about the contest. Leverage all your distribution channels for this.


  • Create a video promotion.

  • Blog about it.

  • Send an email to your subscribers.

  • After someone makes a purchase on your website, direct them to a landing page promoting the contest.

  • Use a live video promotion to build hype for your contest.

  • Post daily reminders on your Instagram story.

Your followers may not have seen your original post from last week. But your story can serve as a countdown and constant reminder that you’re running the contest.


All this will help you get the highest number of participants and ultimately the most user-generated content.


Leverage relationships with social influencers


Influencers can help you promote your contests through their profiles.


Now your contest will be shown to a new audience, who may not know you or follow your brand on social media.


Have influencers promote contests the same way you did. Tell them to share the rules, set a deadline, and promote the hashtag.


The idea behind this strategy is to create social proof:


social proof


People are more likely to trust and follow recommendations from real people whom they follow on social media.


You can approach this strategy in a couple of ways:


  1. You could have influencers direct their followers to your page. They’ll use the same hashtag, entry rules, and deadline you’ve established.

  2. You could let the influencers run their own contests. Create a new hashtag, deadline, and prize for them to give away.

Now more people can participate even if they don’t want to follow your brand.


Running multiple contests increases the number of participants and the amount of user-generated content created for your company.


Pick a winner


When someone wins the contest, you need to take the time to announce it. Make this seem like a big deal.


Share the winning entry so everyone can see it. Tag the winner’s social media profile.


Just make sure to clearly describe all these aspects of your contest in your original rules. You don’t want to violate someone’s right to privacy without their permission.


Announcing the winner will have many benefits.


First of all, the winner will feel great, enjoying the praise. As a result, they will become a loyal customer and will be more likely to buy from you in the future.


They may even share a “thank you” post that will be seen by their followers.


Announcing the winner also shows people your contest is legitimate. Take a look at this Mint blog post, announcing a contest winner:


mint


As you can see, Mint tagged the user profile and shared a screenshot of the winner’s post.


Now people know the contest was real and a real person won. Anyone can verify this by clicking the profile and referring to the entry.


This also gives more people an incentive to enter contests run by your company in the future. They’ll want to get the same praise and recognition for their efforts as this winner did.


Run contests on a regular basis


If you run lots of contests, you’ll generate tons of UGC.


Switch things up. Try running contests on different platforms to see which ones work the best.


Change your prizes.


After running several contests, you’ll be able to tell which ones had the highest participation.


I’d say it’s in your best interest to leverage your social media accounts for contests.


It’s a great place to encourage user-generated content, and it promotes brand loyalty: 53% of people who follow brands on social media are more loyal to those companies. Those are the types of people whom you want to target.


Once you figure out which contests were the most successful, you can continue running those.


Conclusion


Contests are a great way to build brand awareness.


But running contests that encourage user-generated content is even more effective because they can ultimately drive sales for your business.


Select a prize with a high value and relevance to your target audience. Otherwise, people won’t have an incentive to participate.


Explain the rules so everyone is on the same page. This will help you avoid confusion down the road.


Decide which platform you want to run the contest on. You could even run a contest on multiple platforms.


But no matter what you decide, you’ll need to promote it on all your distribution channels. Use social influencers to help spread the word as well.


Come up with a unique hashtag for each contest. Run contests that encourage likes, shares, and comments.


Make it seem like a big deal when you announce the winner.


Continue to run more contests in the future to get the most user-generated content for your brand.


What platforms does your brand use to run contests that encourage user-generated content?




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