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Saturday 14 April 2018

Super Producer and Tribeca Film Festival Co-Founder Jane Rosenthal Shares Why You Can Never Take No for an Answer

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The CEO says that what seems like a setback now could turn into something great later -- you just have to keep at it.




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In this series, Open Every Door, Entrepreneur staff writer Nina Zipkin shares her conversations with leaders about understanding what you have to offer, navigating the obstacles that will block your path, identifying opportunity and creating it for yourself and for others.

The Tribeca Film Festival is seen as a quintessential New York event, equal parts grit and glamour, and a proving ground for independent filmmakers. But co-founder and CEO Jane Rosenthal says that when she and Robert De Niro first came up with the idea, it had nothing to do with movies, and everything to do with making their city feel like home again.

In the wake of 9/11, they wanted to do something to restore some vibrancy to downtown Manhattan, particularly to help those businesses who were hit hard by the attack. It began with dinners among friends in local restaurants and grew from there.

"By the time we announced [the festival] until when we started it, it was 120 days," Rosenthal recalls to Entrepreneur. “If you had to think of it in terms of trying to do any real business plan, you would never have started the film festival from a straight business perspective.”

Related: Why Entrepreneurs Should Question Everything and Everyone, Even the Experts

But they persevered. The first festival in 2002 was put aloft thanks to the work of many volunteers and had less than 150 screenings. Sixteen years later, the 2018 Tribeca Film Festival will showcase more than 8,000 submissions from 46 countries. And attendees have have their pick of events, ranging from film premieres, talks and retrospectives to television screenings, video games and virtual reality.

In addition to overseeing the festival, Rosenthal is a fixture in Hollywood with more than 50 producing credits to her name, including for A Bronx Tale, Meet the Parents and About a Boy. She explained that her goal with the festival has always been to encourage creativity and innovation -- and to support new voices.

"The festival this year has 46 percent women filmmakers. Our company is 60 percent women. And we have always supported women's voices," she says. "It's something we've always done.”

Rosenthal shared her insights with Entrepreneur about leading with your strengths, looking for the good in everyone and trusting your gut.

Related: You Must Ask Yourself This Question Before You Pitch Your Idea

This interview has been edited for length and clarity.

Can you tell me about a time that you needed to create an opportunity for yourself or others? How did you approach it?

I go back and look at the very beginning of the film festival and what had happened to New York City in September 2001. I looked around in terms of what we could do as filmmakers and producers to bring people back downtown. No one was coming into tourist areas at all. We had started with what we call these dinner downtowns, and it was have a meal, save the job.

I originally thought that I was asking 10 friends to invite 10 friends and we would have about 100 people. That grew to a 1,000 people. Every time we did, it grew. By November of 2001 we ended up deciding to do a film festival to try to bring even more people back downtown. It was one of those situations of doing something that I never would have put myself in had I really thought about it in any concrete business terms.

What was at stake for you in this moment? What were some of the biggest challenges?

Everything was a challenge, but "no" was not an option. I had the good fortune that a lot of my girlfriends at the time had been [let go as] news producers at CNN, and they were all available and able to jump in and go to work. They were used to doing something fast and on the fly. The biggest challenge of the time was getting the right kind of sponsorship that we needed that first year. At the last minute, American Express came in because they were they were reopening their building after 9/11. It was a way to thank and welcome their employees back to the neighborhood.

Related: Why You Have the Wrong Idea About Who Is a Great Mentor

What personal traits or strategies do you rely on to create opportunity for yourself and others?

For me, it is to trust my own instincts and to not give in to the doubting voices that are always on my shoulder. It's looking at pros, cons and intangibles. Then you have to just make a decision and go.

When you experience a setback, what do you do to keep going? How do you get unstuck?

The business that I'm in, I'm not curing cancer, I'm in the entertainment business. If I have a setback it can be personally upsetting and disappointing, but I always just turn around and there's another project. I might put something aside for a little bit, and then I'll go back to it.

This past year we just completed shooting The Irishman for Netflix. That is a project I was trying to get done for 10 years or so. At one point five years ago we had a reading of it and we had all our actors in a room and I thought, I'm going to tape this reading, because it's going to be the only thing I'll have. At that time, that was good enough for me. But in my line of work, it’s about never giving up on something that you really believe in.

Related: You Need to Meet Your Challenges With Pathological Optimism at Every Turn

Was there a blind spot you had about leadership and opportunity you worked to change within yourself?

To believe everybody when they tell me something. I'd like to say that would be an attribute that I believe people -- but I have been burned more than once. Without question [I try to look for the best in people]. I do find that I've been extremely disappointed. I probably need to be tougher than I am at times.

People who want to advocate for themselves, what are actionable steps they can take to make themselves heard? What steps do you take?

When you have to advocate for yourself personally, it is believing in your skills and your ability to get something done. Being able to present it in a logical and cogent manner and to be persistent about it. That is the best way to get your point of view across.







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Where Can Underserved Small Businesses Get the Financial Tools They Need? One Word: Fintech.

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By spearheading continued fintech and blockchain progress, the entrepreneurial community has a shot at supporting real and sustainable worldwide economic progress.




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Opinions expressed by Entrepreneur contributors are their own.







As an entrepreneur, I am constantly fascinated by how emerging technology drives progress across communities. The fintech sector alone is creating new financial habits and standards, allowing individuals to play a more proactive role in managing their financial health.

Related: How Fintech Is Changing The World (And How Blockchain Is A Part Of This)

Perhaps even more interesting is how fintech trends are impacting communities where transparency and accessibility to funds are lacking.

In fact, a global gap of over $5 trillion (U.S.) exists between the financing needs of micro, small and medium-sized enterprises (MSMEs) and the institution-based financing available to them (according to the SME Finance Forum).

And that statistic demands an examination of where smaller businesses can find financing, because formal institutions’ mobile platform services rarely cater to the specific needs of small businesses.

With advances in fintech, however, digital platforms can provide low-cost financial services to underserved enterprises, giving owners the opportunity to streamline activities and grow their businesses.  

The importance of MSMEs in the global economy

The international SME Finance Forum and the International Financial Corporation of the World Bank both define "micro" enterprises" as those with one to nine employees, and "small" enterprises as those with 11 to 49, while "medium" businesses are defined as those with 50 to 249 employees. (A large enterprise is one employing 250 or more people.)

In this context, MSMEs may be individually small, but they account for half of global GDP and two-thirds of all jobs worldwide. Ninety percent of businesses are classified as small, micro or medium-sized enterprises, and many are financially underserved.

Related: How Fintech and Payments Innovations Will Disrupt Global Ecommerce

As of 2017, an estimated 40 percent of MSMEs in developing countries were underfinanced, according to the SME Finance Forum. Yet, flexible and accessible banking services are vital to the success of small businesses; without them, necessary activities like payments to suppliers, access to credit and even employee salaries can create cash flow problems and jeopardize these businesses' viability.

MSMEs in the developing world

Micro enterprises are common throughout the developing world, especially in small rural communities. Home-front grocery stores and restaurants, market stalls and mobile vendors are prevalent throughout Latin America, but most are still cash-only enterprises, lacking access to credit or digital payments.

The United Nations has referred to MSMEs as “the safety net for inclusiveness.” They employ a larger share of the more vulnerable sectors of the population, such as newcomers to the workforce, women and the poor, and are sometimes the only type of business in rural areas.

These crucial enterprises then, are in a precarious position when banking and credit options don’t support their business needs.

Latino-owned MSMEs

In the United States, according to the 2017 State of Latino Entrepreneurship report from Stanford University, Latino-owned businesses are the fastest-growing demographic in the country, outpacing all other groups. This group also has the highest rate of creation of new firms and the highest rate of new entrepreneurs, but the lowest rate of access to financial institution-based loans.

In Latin America alone, according to Devex, there is a need for an estimated $250 billion in credit for MSMEs that is not being met through formal financial institutions. That's why nongovernmental organizations (NGOs) like the International Development Bank (IDB) are turning to fintech companies to address this shortfall and help increase global financial inclusion.

How fintech development can support MSMEs

A majority of small-business owners who use mobile banking services were surveyed by Ratewatch and reported dissatisfaction with the mobile tools provided to them. Mobile banking platforms usually offer informational services (bank balances, ATM locations) and some transactional services (transfers, money deposits to prepaid cards, prepaid cards), but businesses have more complex banking needs.

To be successful, businesses need to access a range of financial services, including flexible payment options, payroll and access to credit. Needed services include:

Flexible payout. Payments from a business's wallet to another wallet, card or bank account are needed that are easy to use and low cost. A company needs to pay its suppliers, employees, subcontractors and temporary staff both instantly and worldwide.

Payroll and rewards. Businesses need to be able to use the batch pay option, to transfer funds instantly from their wallet, both domestically and internationally. To run payroll through the app, businesses need to receive rewards tokens which work for in-app purchases and fees.

Microloans, credit-building and banking partners. MSME entrepreneurs in developing communities don’t need just payout and payroll options to grow their businesses; they need real-time access to credit, as well. Companies wIth the ability to make timely financing requests can build a usage history within the platform, creating a credit profile that will be recognized by financial partners worldwide. Those businesses' users can then have the opportunity to access financing, even if they lack an existing credit score.

With a focus on accessibility, security and transparency, blockchain-based fintech solutions are driving much of the growth in this arena.

One example of a company dedicated to implementing accessible financial services in developing communities is Uulala, a blockchain-based, mission-driven organization that accelerates the financial inclusion of the underbanked and unbanked population across the Americas. The Uulala platform empowers these communities by providing financial tools for them to build credit, send money, participate in ecommerce and reach a higher platform than just a cash-only environment.

Overall, what the global entrepreneurial community needs to do is expand its support for business owners in developing communities. But support alone isn’t enough.

By making it easier and more cost-effective to both carry out business activities and keep track of them, emerging fintech platforms are driving new global opportunities across the MSME sector. And those actions are helping to reduce barriers to growth and increase chances for success.

Related: 4 Emerging Fintech Trends Relevant to Every Entrepreneur

By spearheading continued fintech and blockchain progress, and making these applications more accessible to all, entrepreneurs have a shot at supporting real and sustainable economic progress.







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How Your Small Business Can Take Advantage of Instagram

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In this video, Entrepreneur's Andrea Huspeni explains how you can start using Instagram to grow your business.




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Opinions expressed by Entrepreneur contributors are their own.





Instagram is a great social media channel for marketing your business. However, with 25 million businesses on Instagram today, it’s a pretty saturated platform. So, how can you stand out from the crowd? In this video, Entrepreneur's Special Projects Director Andrea Huspeni shares her tips for optimizing Instagram as a business owner.

Related: 7 Marketing Tips to Help Grow Your Brand on Instagram

According to Huspeni, first things first: Get a business Instagram account. Unlike a personal Instagram account, a business one provides users access to important analytics, contact methods and other helpful tools. After you switch over, you should also think about developing a content calendar so you’re constantly posting, engaging users and staying active.

Related: 11 Ways to Make Your Next Instagram Marketing Campaign Dazzle

To learn more about optimizing your Instagram account, click play.





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Bitcoin Reaches a Two-Week High and the Zuckerberg Fact-Check Is In. 3 Things to Know Today.

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Here's what you should know today about Bitcoin, Mark Zuckerberg and Heinz's new product, Mayochup. Stay in the know in 60 seconds.




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Bitcoin's price spiked over $8,000 on Friday, and some experts cite Tax Day as the reason for the cryptocurrency's two-week high. Plus, the fact-check results are in on Facebook CEO Mark Zuckerberg's testimony -- and Heinz recently introduced a polarizing new product. 





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Knowledge Is Power (But It’s Not Enough)

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The popular idiom “knowledge is power” is most commonly attributed to Sir Francis Bacon, an English philosopher and author from the late 16th and early 17 century. He was a big proponent of the scientific method and is often viewed as the father of empiricism, the theory that knowledge comes only from sensory experience. Seeing is believing, so to speak.


What’s interesting is that the exact phrase “knowledge is power” doesn’t seem to appear in any of Bacon’s English or Latin writings, but he does use the Latin expression “ipsa scientia potestas est” in a 1597 work called Meditationes Sacrae. This loosely translates to “knowledge itself is power,” which we can safely assume means fundamentally the same thing. Some people argue that it should be translated as “knowledge is His power,” referring to the omnipotence of God, but I digress.


How does this relate to the world of professional blogging, affiliate marketing, and making money online? It has everything to do with it.


Knowledge Gets You Places


As with any other prospective career or professional exploit, Internet marketing relies heavily on what you know. You can’t really start blogging, at least not successfully, without having some idea of how ad networks operate or what are some of the basic best practices for search engine optimization.



You can’t really get started with affiliate marketing until you understand the difference between CPM and CPA. You should be reasonably well versed in the basic jargon and vocabulary of the industry, like click-thru rates and landing pages and conversion rates. Combining blogging with Internet marketing, you’ll give yourself a better shot at success if you have a good understand of social media and Google Analytics and email marketing too.


The more you know, the better off you’ll be.


In a private Facebook group I belong to, one of the members was confused by the seemingly random email she received. The person was asking to insert a link into one of her existing (old) blog posts and she couldn’t understand why. Another member explained that this was an SEO tactic (that is against Google’s terms and conditions) wherein the person was trying to get some “link juice” off her site.


Armed with this knowledge, she could then make a more educated decision about whether or not she wanted to proceed with the potential agreement. Without that information, she’d be taking a guess in the dark and the money on the table would sound much more appealing. Knowledge is power. And knowing what value you bring to the table can help you negotiate for more favorable terms.


But It’s Not Enough


As Tyrion Lannister so famously said on Game of Thrones, “I drink and I know things.”



What he didn’t tell you is that knowing things is not enough and it will never be enough if you want to be truly successful at what you do. Knowing everything there is to know about search engine optimization is certainly favorable under the right circumstances, but it doesn’t really mean anything if the content on your website is of poor quality and it’s not properly monetized.


There are many people out there who seem to know a lot about a lot of things, yet they don’t reach the same level of success as so many other people whose knowledge base could be considerably less impressive. Why? The thing we have to recognize is that there are so many other factors at play, some in your control and some not.


The old expression “it’s not what you know but who you know” really applies here. When you are lucky enough to forge the right connections with the right people, you can gain incredible in-roads and advantages that are not available to other people who are in similar positions as you are. You want to start a YouTube channel and you happen to know someone with a wealth of high-end video equipment who will gladly work with you on it? You’re in much better shape than someone who knows everything about YouTube, but has no access to any quality equipment or software.


There’s a reason why so many successful people online tend to congregate in the same few hubs, like New York City, San Francisco, Los Angeles and Seattle. Networking with the right people can take you places… and when you get to those places, your knowledge can still give you a leg up.


Click Here To Download John Chow’s New eBook, The Ultimate Online Profit Model!



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5 Entrepreneurs Who Built Businesses Off Their Love of Travel

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What his company does: The Points Guy is a travel website covering travel and rewards tips, reviews and more. The site publishes pieces ranging from how to maximize your credit card points to travel guides for different areas.



How he got his start: Kelly’s father was a consultant, and work required he travel frequently while his son was growing up. They often bonded over using the miles he stacked up to book family vacations, which sparked Kelly’s love of points and their ensuing travel possibilities. After graduating, he snagged a job at Morgan Stanley traveling half the year for recruiting -- meaning he raked in hotel and airline points, earning elite status. Soon after, the financial crisis hit, and although Kelly wasn’t laid off, he saw the window for growth opportunities disappearing. But another business idea was brewing. Co-workers often came to his cubicle for help planning trips.



“I was known as ‘The Points Guy’ at work,” Kelly says. The first incarnation of his business plan was more “travel agency” -- people would pay Kelly $50 to help them make the most of their points -- but it wasn’t scaleable. After friends’ suggestions, he bought a blog domain with hopes of making some money on the side. In June 2010, a co-worker’s developer husband showed Kelly the Wordpress ropes, set up his site and told him to blog consistently every day. “I didn’t know what Wordpress or SEO was,” Kelly says. “[This] was never in the realm of possibility when I started out.”



How he turned a profit: Kelly balked at putting ads on his site at first because he didn’t want to sacrifice quality on his passion project. He finally caved after a friend’s urging, then began making $100 or $200 a month. But the real turning point came after the site hit 20,000 readers in February 2011. Chase Bank expressed interested in working with Kelly as an affiliate, offering him the chance to make $150 for every Chase credit card a reader signed up for via one of Kelly’s links. He made $5,000 the first month.



Momentum spiked in April 2011, when a feature piece on The Points Guy in The New York Times coincided with one of Kelly’s credit card blog posts going viral -- leading to $100,000 in profits that month and him quitting his day job. Kelly later sold the site to Bankrate, which was then purchased by Red Ventures, a company that combines data science with brand marketing. Kelly maintains creative control of the site, and since the sale, The Points Guy has redesigned its app and made changes to how it serves up content.



His secret to success: Kelly says that harnessing the power of social media was what set him apart from the other older blogs focusing on the same topic. It’s important to be flexible, and you’ll need to evolve with the times and seek out potential in platforms that might not have yet caught on. “You never want to be completely reliant on one platform,” Kelly says, who recently put The Points Guy on Flipboard, a news and social network aggregator.



What he wishes he’d known: Kelly was hesitant to hire at first, so he brought people on to perform multiple roles each. But people don’t often perform as well at multiple jobs as they do at just one -- even worse, it can lead to burnout or set employees up for failure. Good people management -- and hiring the right people -- is vital to success, Kelly says. “I was in recruiting and came from HR before this, but some of the biggest mistakes I take responsibility for are hiring the wrong people in the wrong roles.”



Top consumer tip: Consumers looking to make the most of their points should know that “they’re not frequent flier programs anymore -- they’re frequent spender programs,” Kelly says. In order to be smart with points, you’ve got to be smart with your finances -- so it’s important to work on your credit score and pay off any credit card debt before embarking on a goal such as racking up travel rewards. If you’re not paying off cards in full every month, the interest you’ll accrue will essentially devalue any rewards you earn. “Understand where you spend your money, and then align your spend with the right credit card or credit cards,” Kelly says.





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Instagram Rolls Out Focus Portrait Mode : Social Media Examiner

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social media research


Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media.


On this week’s Social Media Marketing Talk Show, we explore the new LinkedIn profile layout with Viveka Von Rosen, Instagram rolling out Focus portrait mode with Jenn Herman, and other breaking social media marketing news of the week!


Watch the Social Media Marketing Talk Show


If you’re new to the show, click on the green “Watch replay” button below and sign in or register to watch our latest episode from Friday, April 13, 2018. You can also listen to the show as an audio podcast, found on iTunes/Apple Podcast, Android, Google Play, Stitcher, and RSS.



For this week’s top stories, you’ll find timestamps below that allow you to fast-forward in the replay above.


LinkedIn Introduces New Look for Personal Profiles: LinkedIn added more details and connection information to the headers of members’ personal profiles. Some of the updates include a shift in the profile image placement that may affect the background image, a new Contact menu to the right, an extended Summary section, and more. (2:28)


LinkedIn added more details and connection information to the headers on members' personal profiles.


LinkedIn Brings GIFs to Messaging Platform: LinkedIn and Google-owned Tenor partnered to integrate GIFs directly into LinkedIn’s Messaging platform. Members can now quickly and easily search for GIFs within the messaging text field and send them on the spot. GIFs in LinkedIn Messaging are gradually rolling out to all users now and will be available globally “in the coming weeks.” (16:37)


LinkedIn and Google-owned Tenor partnered to integrate GIFs directly into LinkedIn's Messaging platform.


Instagram Releases Focus Portrait Mode: Instagram’s new Focus format for photos and videos is a portrait mode feature that blurs the background while keeping the face sharp for a stylized, professionally photographed look. Focus mode is available on iPhone SE, 6S, 6S+, 7, 7+, 8, 8+, and X and on select Android devices with the latest version of the app for both iOS and Android. (19:38)


Instagram is rolling out Focus, a portrait mode feature that blurs the background while keeping your face sharp for a stylized, professional photography look.


Instagram Prepares to Launch Nametags: Instagram confirmed it’s testing a new Nametag feature that allows users to create a scannable image. As previously reported, the upcoming Nametag feature appears to be similar to Snapchat’s QR Snapcode capability, except it will include the ability to select a colorful background image, personalized pattern, and augmented reality face filters. Others can capture your personalized Nametag with the Instagram Stories camera to easily follow you. (28:29)




Instagram Tests Q&A Sticker: WABetaInfo reports that Instagram is currently developing new stickers for its Stories feature and the next one expected to be available is a “Q&A” sticker. With this new feature, users will be able to ask a question to their followers and keep all of the responses private. Screenshots reveal that users will be able to customize the text and background colors for the Q&A stickers. (31:54)




Instagram Builds Data Portability Tool: Instagram is currently building a new data portability tool that will allow users to download a copy of what they’ve shared on Instagram including photos, videos, and messages. However, Instagram hasn’t confirmed if users will be able to export their “following” and “follower” lists, likes, comments, stories, or captions. There isn’t a confirmed release date for this new tool yet, but it’s expected to launch before the May 25 deadline for the European General Data Protection Regulation (GDPR) privacy law requiring data portability. (38:30)




Facebook Demands More Transparency Around Ads and Pages: Facebook announced important changes that are intended to increase transparency, authenticity, and accountability around ads and pages on both Facebook and Instagram. For instance, only authorized advertisers that can confirm their identity and location will be permitted to run political or issues-based ads on either platform. This is to prevent any future abuse of user data and privacy and improve the service for all users. (40:05)


Facebook also announced that admins managing pages with “large numbers of followers” must be verified and those who don’t clear the verification process will be restricted from posting to those pages. The company will begin to show additional context about pages to effectively assess their content and broadly roll out a tool that allows anyone to see all of the ads a particular page is running.


Facebook Updates Product and Custom Audience Terms for Developers: In compliance with the EU’s upcoming GDPR law, Facebook updated its product terms to make them easier to find and comprehend. Primarily, Facebook is introducing new terms for Facebook Business Tools, in reference to the APIs, Facebook pixel, and additional Facebook products that help website owners, publishers, developers, advertisers, business partners, and others integrate and share information with Facebook. (42:47)







In addition, Facebook is updating its Custom Audience Terms to “clarify that businesses are responsible for their own relationships with independent data providers” and include an addendum specifically for advertisers that are processing personal data associated with people in the EU.


Facebook Offers Data Abuse Bounty: Facebook launched a new program that rewards people who report and provide proof of any cases where a Facebook platform app collects and transfers people’s data to another party to be sold, stolen, or used for scams or political influence. Like with Facebook’s existing bug bounty program, the data abuse bounty will grant a financial reward based on the impact of each report of misuse of data by app developers and alert those it believes to be affected. (44:37)


Facebook launched a new program that rewards people who report and provide proof of any cases where a Facebook platform app collects and transfers people's data to another party to be sold, stolen or used for scams or political influence.


Facebook Tests Stories as Default Sharing Option: Facebook launched “three significant tests that make Facebook Stories a default way to share.” TechCrunch reports that a select subset of users around the world is testing a mobile feature that will automatically open a camera window and show the most recent images in your camera roll to spur Stories sharing when posting a status. Another subset around the world is testing big preview tiles for Facebook Stories behind smaller profile photos of the creators. The idea is that teasing what’s in a story will entice users to click and watch.


In a third test that is currently open to all Facebook users in the Dominican Republic, sharing of any image or video shot using Facebook Camera’s augmented reality features will automatically default to Stories. Previously, users individually selected if they wanted to post their images to Stories, the news feed, or Messenger.




Facebook Rolls Out Custom Colors for Groups: Facebook appears to have released the ability to customize groups with color themes. Images show that group admins can select from up to 15 colors. This new feature was discovered by Matt Navarra.




Facebook Messenger Experiments With Unsend Feature: Facebook Messenger will release the ability to “unsend” messages “to all users in several months.” This capability was discovered late last week when it was revealed that Facebook CEO Mark Zuckerberg and other executives had retracted messages from recipients’ inboxes after they had been sent. The company is experimenting with a new secret message feature in which the messages will disappear after a specific amount of time but admits that it will “take some time” until a feature is ready for release.




Facebook Disables Ability to Search Using Emails and Phone Numbers: Facebook removed a feature that allowed users to enter phone numbers or email addresses into Facebook’s search tool to find other people. The company claims that this tool was “being used by malicious actors to scrape public profile information” and states that it believes that “most people on Facebook could have had their public profile scraped in this way.”




Snapchat Shows Chronological Stories Feed to Some Users: TechCrunch reports that “some users” are seeing their Snapchat Stories feed in reverse chronological order as a replacement for the algorithmically sorted feed. Users are seeing the reverse chronological feed in both the design that features just “Stories” and “All” tabs and in the design where there are separate “Stories” and “Chat” tabs. Snapchat hasn’t confirmed if this update is a test or part of the app’s full-scale redesign.




Snapchat Releases iPhone X-Exclusive AR Lens: Snapchat partnered with Apple to launch three new AR Lenses that show off the iPhone X’s new depth-sensing cameras. CNET reports that these exclusive Lenses are “more realistic than ever, thanks to [the iPhone X’s] improved shading, motion tracking and bokeh (blurred background) effects.” The lenses include a Mardi Gras mask, a Day of the Dead skull, and a pretty gold-plated eye cover.




Snap Inc. Prepares to Release Second-Generation Spectacles: An FCC filing discovered this week reveals that Snap Inc. may be preparing to introduce the second-generation of its wearable camera, Spectacles. Snap Inc. hasn’t officially confirmed when or if the new version of Spectacles is expected to be released.









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This Is How You Get New Customers to Trust You Right Away

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Learn how to use the five types of social proof marketing.




6 min read





Opinions expressed by Entrepreneur contributors are their own.







I'm sorry to tell you this, but most people do not trust you.

It has nothing to do with you as a person, or your business, values or past. The fact is, we live in a world where we wake up every single day, bombarded with messages, ideas, "opportunities," and people trying to capture our attention.

Related: Online Reviews Are the New Social Proof

There's too much white noise, which makes your job as an entrepreneur harder than ever.

Because when you break business down into its simplest form, your job is to build enough trust with your audience so they feel comfortable buying from you. In the past, this was easy. All you had to do was appear on TV and they would trust you in an instant.

Today, it's much harder.

Which is why social proof marketing is one of the most important parts of your marketing plan. Because although people may not trust what you have to say about yourself, they do trust what other people have to say about you. According to Nielsen, 83 percent of respondents to its Global Trust in Advertising Report trust the recommendations of friends and family, while BrightLocal found 85 percent of respondents to its Local Consumer Review Survey trust online reviews as much as a personal recommendation.

Related: Why You Need Social Proof on Your Website

Social proof marketing provides you a platform to speak to people you do not know yet. From there, you can build their trust, but until you capture their attention you have nothing to work with.

So, how do you do this? It begins with these five types of social proof marketing you need to start using now.

1. Customer action proof

This sort of social proof marketing comes direct from your customers' mouth. It involves them saying:

  • "I bought this, it was great."
  • "I downloaded this guide."
  • "I watched this video."
  • "I attended this webinar and stayed until the end."

It isn't specific and doesn't offer any tangible results, but it does show your audience that other people have already taken action, and that the content you create is valuable.

When it comes to social proof marketing, this is the bare minimum. Without this, you cannot expect people who do not know you to trust you in any form. 

Related: The Majority of Small-Business Owners Rely on Word-of-Mouth Referrals. Here Are 3 Ways to Get Them.

2. Testimonial proof

These are the generic testimonials you have no doubt seen on countless websites, book covers and product pages. It involves an industry influencer saying something like:

  • "When I need help with online marketing, I turn to Scott."
  • "Scott is the most engaging speaker I have ever seen."
  • "When Scott publishes a new video, I make sure I watch it."

Again, this form of social proof marketing isn't specific. It doesn't dive into any tangible result, but it can prove influential in your audience's decision-making. It reaffirms to them that you are someone to trust, and that what you create is worth their attention. You build authority through an association with someone else. 

3. Authority proof

There are many ways to prove your authority, although much of it revolves around PR:

  • "Featured in Entrepreneur Magazine"
  • "Named Top 10 Marketer in Entrepreneur.com"
  • "New York Times Bestselling Author"

Social proof marketing like this helps you build an element of authority. Whether it focuses around a publication, TV show or "top 10" list, it shows your audience that you are someone worth listening to.

Although a few logos on your website won't help you build long-lasting trust, it does elevate you to a certain level with someone who has just met you. 

Related: 5 Proven Ways to Get More Customer Reviews On Google and Facebook

4. Social media proof

This is where it gets interesting. In today's social media-centered world, this form of social proof marketing can prove very influential. It focuses on:

  • How many followers you have;
  • How many likes or comments a post gets;
  • Whether your profile is "verified." 

This is a more powerful form of social proof marketing because it provides instant and tangible results.

It proves to others that hundreds of people have read your post and liked it. They can see how popular your community is, and the sort of impact you have on others. It's an organic form of social proof, because although you can manipulate the previous three approaches, it's harder to do so here.

Related: How Online Customer Reviews Help SEO and Drive Sales Growth

5. Case study proof

This is the most powerful form of social proof marketing, and it involves your actual customers providing in-depth video testimonials or case studies.

When it comes to building meaningful trust with your audience, a short, three-minute video goes a long way. It doesn't need high production value or a well-known authority figure. A "real" customer is enough, so long as she explains how you helped her, and the impact you've had on her business.

A case study video creates a journey, showing your audience where you customer used to be, the gap between the problem and solution, and the process you took to fix it.

Hands down, this is the best form of social proof marketing because it's the most specific. It won't help you capture someone's attention (that's what the other four types are for), but when it comes to building real trust and authority, this is what you need and this is how you get the sale.

So, whatever your aim for this year is, be sure to make social proof marketing a priority. It not only helps you build trust with your audience, but it simplifies their decision-making. Without this in your marketing plan, you will struggle to go from six to seven figures. Your job is to stand out from the white noise, and this is how you do it.







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Why Millennials Might Be the Best Generation at Investing

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The demographic best known for having unlimited information and student loan debt could be the smartest investing class yet.




2 min read





Opinions expressed by Entrepreneur contributors are their own.







Millennials possess some promising traits to become successful and shrewd investors. Entrepreneur Network partner Phil Town lays out a few characteristics of millennials that make them potentially terrific candidates for informed investing. Though the group can struggle from university loans, millennials exhibit certain traits that make them great candidates for placing money with great financial return. 

This group's time combating a Recession-era economy has made millennials wary of the stock market, but at the same time, their hesitance over committing their own funds creates an advantageous mindset that is cautious yet resourceful. Oftentimes, millennials will commit more research to make smarter decisions. 

These young people are also more likely to look for companies that align with their values, which often lean toward companies that give back to the larger world. With so much information at their disposal, millennials are naturally savvy to what is taking place in the world, which equips them to potentially make better and more informed investing choices. 

So, if you're a millennial you may have just the right personality and background to make you an all-star investor.

Related: Understanding the Basics of Personal Finance: Compound Interest

Entrepreneur Network is a premium video network providing entertainment, education and inspiration from successful entrepreneurs and thought leaders. We provide expertise and opportunities to accelerate brand growth and effectively monetize video and audio content distributed across all digital platforms for the business genre.

EN is partnered with hundreds of top YouTube channels in the business vertical. Watch video from our network partners on demand on RokuApple TV and the Entrepreneur App available on iOS and Android devices.

Click here to become a part of this growing video network.







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Why Your Blog Posts Need to Be Less Like a Doodle and More Like the Mona Lisa

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Quit with the blah, blah, blah. Strive to create art with your words.




5 min read





Opinions expressed by Entrepreneur contributors are their own.







It all starts with a few words on a screen. With a provocative question or the lost piece of a puzzle in mind, internet searchers, web visitors and prospects dive deep into the online ocean to find answers to their queries. It’s both a tough and a challenging exercise.

With more than a billion websites and two million blog posts published daily, a prospective customer only scans through the headlines. If yours sounds interesting enough, they will click through and land on your website to consume the rest of your blog post. If not, they’ll jump onto other websites, like a bird searching for food, until they find content worth reading.

How do you capture your prospect’s attention with your blog post, glue them to your page, and turn them into a loyal reader or customer? Win them over with quality. Here are three ways to do that.

Related: How to Become a Content Strategist and Master Storyteller

1. Create Mona Lisa–level content for your prospects.

Of the billions of paintings in the world, the Mona Lisa, a portrait painted by Leonardo da Vinci, is one of the most valuable paintings in the world, priced at nearly $800 million in 2017.

Why? It’s the artistic quality of the painting. Da Vinci didn’t just create a generic painting. He took his time to produce a memorable work of art -- a work so unique and beautiful that the entire world would revere it.

You can produce similar artistic work with words. As a digital startup, you can produce Mona Lisa–level content that will win your high-leverage client and generate thousands of dollars. Here’s how:

  • Invest your energy in research. Find new datasets, statistics and case studies to support your points and educate your reader.
  • Approach your topic with fresh perspective. How do you write original content on a popular topic? Approach the topic from a different, very narrow angle. Your points matter much more than the subject.
  • Invest your time in polishing your words. To write a high-quality blog post, you need more than research and unique perspective. You need to invest more time to brutally edit and proofread your work. Dust those words for substance, logic and clarity.

Like painting, writing quality blog posts is an art. Master the art if you want your readers and prospects to act upon your words of advice. 

Related: 5 Ways to Continuously Expand Your Online Following

2. Engage them with A-level advice.

Why do internet surfers and visitors search for a specific string of keywords on Google, click on ultra-specific headlines and read a particular type of article from a particular blog or website?

The answer is they’re looking for A-level advice. In other words, they’re looking for a particular piece of advice that’s actionable, result-oriented and simple to digest.

Your readers and prospects frown upon salesy, crappy words that long for attention rather than offer education. If what you have out there is in-depth, visual blog content that packs in a ton of valuable, actionable ideas that are simple to digest, you’ll win millions of prospects in your market.

And you can achieve that with just one piece of content, especially if that content is a masterful work of art. Here’s what I mean:

3. Turn your words into a gargantuan work of art.

Informative content alone won’t do the job. You need emotional stories, artistic words, flowery phrases and sentences that make the reader giggle, smile, cry and scroll through your blog post to the end. In other words, you need to turn your words into a gargantuan work of art. “How do you do that?” you might ask.

For me, constant reading is the way to go. Reading a bunch of books and articles, anything from fiction novels to autobiographies to classic literature, has really helped to fuel my creative reservoir.

By reading other people’s work, I fill my brain with a lot of information and lexicons that I need to add more color to my writing. Whenever I’m writing, a metaphor or analogy I consumed in a piece of literature comes in handy. No wonder Stephen King advises that “if you want to become a writer, you have to do two things above all: Read a lot, write a lot.”

Related: This Man Makes Money Off YouTube Traveling the World and Eating Street Food and Other Local Delights

The bottom line.

The only way to attract your audience and prospective customers to your content, your website and your product is through quality blog posts that include valuable content worthy of reading, savoring and acting upon. You do this by writing:

  • Epic blog content that engages your prospects
  • Quality blog posts with actionable advice
  • Superb content that’s also a joy to read

Take this advice, and you’ll not only capture and engage your prospect with your blog post; you’ll also create what the productivity guru Robin Sharma calls “a global base of fanatical followers.”







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5 Lessons Learned from Reviewing Top Credit Review Sites

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The credit review niche is one of the most profitable for online marketers. It is also extremely competitive. The sites that thrive in this niche have invested a lot of time and resources in improving their user experience, strengthening their SEO and optimizing their landing pages. And, for the most part, the top credit card and credit repair sites on the internet today are earning thousands of dollars daily, with each and every application that is placed on their sites.


Since these sites have created extraordinarily successful funnels and ad copy, they are an example that bloggers in all niches can learn from. I recently analyzed several of the most successful credit review websites. Here are some things that can easily be pointed out and implemented into nearly any review site or industry affiliate site.


Easy to follow site navigation


If your site is difficult to navigate, your customers will click the back button within seconds. They will probably never come back either.


One of the benefits of WalletHub is that the site is extremely easy to navigate. This helps improve the user experience and increases their onsite SEO factors, which helps them rank better.



Here are some reasons the site is easy to navigate:


  • The top of the site has a very visible navigation menu. There are links to the products and services that people would like to review.

  • WalletHub provides personalized recommendations to visitors looking for credit cards and other financing options. The left sidebar has a page for users to get this information. Customers can easily provide this information on any page they are visiting, without having to click a million other links to get to a page to submit their data.

  • There is a second menu under the top page, with links to more specific resources. Providing two separate menus at the top of the page makes it easier for them to make sure important links stand out. They don’t need to make the text smaller to cram them all together. At the same, keeping both menus at the top of the page makes it easy for visitors to find anything they need. Too many other sites have a top menu bar and a sidebar, which means that customers need to browse the entire page to find the information they need.

Improving navigation is vital for your UX, which plays an important role in your SEO and conversion rates. Take a look at the WalletHub site if you need some ideas.


Create highly visible Customer charts


While looking at Creditrepaircompanies.com, the first thing that stuck out was the table of reviews in the right sidebar. It grabbed my eye before the list of prominent publishers that the site was featured on or the numerous blog posts in the middle of the page.


This is a good strategy because customers looking for reviews care more about this chart than anything else. These charts summarize everything that they need to know.


How can you make the review charts on your blog more visible? First and foremost, you need to make sure it is above the fold. As you can see on the website below, they did a good job with this. They also made sure that it took up a large percent of the total visible content, which is equally important. Finally, the chart should have colors that contrast with the rest of the content. The chart on this page has a mixture of white and light blue highlights. It is also in a sidebar surrounded by a background with a much darker color.



List style recommendations with links to more detail articles


Internal linking is very important in any niche. The Money Crashers personal finance blog has a very effective internal linking strategy, which has helped them compete for a variety of blog posts on credit topics, such as the post 12 Best Cash Back Credit Cards of 2018.


This post has links to over 20 highly relevant pages on their site. Here are some reasons this works so well for them:


  • Many of the pages that they are linking to are clearly highly lucrative affiliate pages. Many of them are reviews of major credit cards, that they clearly get a commission on if somebody signs up after clicking their affiliate link. Linking to these pages helps warm up potential leads, so they are more likely to sign up for one of these offers, even if they didn’t visit the site after using a highly targeted keyword on Google.

  • Their internal linking strategy is clearly helping with their search engine optimization. The site is ranking for over 761,000 keywords on Google, according to SEMRush. Their internal linking strategy clearly plays an important role.

  • Having links to other articles makes it easier for readers to digest this content. They don’t need to read pages that are 10,000 words long to get the information they are looking for.

Too many bloggers overlook the importance of using an internal linking strategy. Make sure that you don’t make this mistake.



Customer reviews and testimonials


Providing customer reviews is one of the most effective ways to increase conversions. Reviews and testimonials help establish trust with readers, so they will be more likely to make a purchase. This is especially important in the financial services verticals, for the following two reasons:


  • There are a lot of shady financial companies, which makes customers more skeptical.

  • The price point for financial services tends to be higher than many other verticals, so customers need a little bit more assurance before they can commit to a purchase.

In addition to providing customer reviews and testimonials, it’s important to create dedicated resource pages to provide your audience with exactly what they want. With so many different types of credit cards out there, it’s likely many people are searching for “‘best rewards”, “best travel cards”,  or even credit cards that might be best for new business owners.


This is something Blogging.org has done a great job with this through their best business cards for entrepreneurs page. With so many different credit cards on the market today, it’s these types of individualized pages and sorted credit cards that can make the decision process much easier for the end user.



Easy calls to action


Landing page optimization is one of the most difficult challenges many bloggers and affiliate marketers face. Their biggest mistake is not providing clear, visible calls to action. If you aren’t sure how to do this, you could take a look at this post from Top 10 Reviews. You’ll see that every affiliate link is attached to a very visible button. There is no confusion for visitors. They can simply click the button to visit the offer page.



Creating the Best Site for Your Audience in Any Niche


Some industries and markets will come and go — finance is not one of them. There are always going to be people who need credit cards, credit repair, or will be applying for their first credit card or setting up a new bank account. This is what we call an ‘evergreen’ market. There is simply no end of consumers and demand in sight.


With so much money and ad spend focused in the financial space, if you ever needed to learn more about how to effectively create a great resource site and have the best call to actions in place, this is where you want to be.


By studying each of the financial sites and landing page examples above, be sure to consider your own options with implementing these same content styles, call to actions, reviews, and product listings into your own blogging and branding efforts. This is basically millions of dollars worth of paid advertising and A/B split testing readily accessible for you to learn from.



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Does Your Company Image Need a Refresh? What to Do When It's Time to Rebrand

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Make sure your logo and messaging match who you are right now.




6 min read





Opinions expressed by Entrepreneur contributors are their own.







Rebranding your business is no small feat, but it has plenty of benefits, such as assisting with product launches, reshaping public images or refreshing a tired image. A successful rebranding campaign can breathe new life into a business and improve overall revenue.

Related: After 10 Years of Unprofitability, 2 Breakthroughs Led This Entrepreneur to a $100 Million Brand

Not convinced? Global consulting firm McKinsey and Company found that strong brands outperform weak brands by up to 20 percent.

While many elements create a brand identity -- such as company name, products and advertising, and public perception -- there is one element that is quintessential to a brand: a logo design.

A properly designed logo has the ability to propel your brand into the mainstream and ultimately increase revenue. This applies to ecommerce, too -- a study from Missouri University of Science and Technology showed that consumers spend their first six seconds on a website looking at the logo design, wherever it is, before moving on to the other content on the page. And since consumers are looking for a consistent brand experience on every channel -- social media, website, print and more -- creating a recognizable and beautiful logo is imperative.

All of this may seem daunting, but if you didn't nail your logo design the first time, that's okay -- sometimes a business's mission pivots or older design trends just don't hold up in modern times. After all, what was in style in graphic design 20 years ago will not work today. (Remember 1999, when gradients and jump shadows in Photoshop were all the rage?)

Related: The 8 Must-Follow Rules for Rebranding Your Company (Infographic)

Regardless, plenty of companies, big and small, have been where you are right now.

Take BP, for example. Hot on the heels of many oil spills and controversies, the company realized that it needed to earn consumers' trust again and fix its public image in 2000. So, after decades sporting a simple shield logo, it revamped its logo design to create a friendlier, more natural visual identity.

This rebranding was successful in every way. The company retained its recognition by keeping its design the same size and same iconic hues of green and yellow. However, the image was modernized with additional shades and white space.

In addition, it created a new symbolic shape that represented the new focus of the company. The Helios sun shade symbolizes a focus on nature, telling consumers that BP is now dedicated to its audience and the world. A lowercase "bp" is now placed outside the shape, allowing the sunburst to be more responsive and adaptable to various products, placements, and advertisements.

While this logo redesign was pricey (think $200 million), others can be just as successful for a fraction of the cost that the company paid the agency BP used, Landor.

Related: The Ultimate Rebranding Checklist for Entrepreneurs

And I would know. I myself have been where you are, too. Twice, in fact.

When I founded Blue Fountain Media (a midsize digital agency that I recently sold) our slogan was: Springing your ideas to life.

And that's what we did -- we took businesses' goals and ideas and transformed them into campaigns and websites and whatever else they needed. I also liked that it was a slight play on "Blue Fountain" and "spring," and that it left us open to working on any project in any industry -- a definite pro for the agency.

However, this tagline had its cons as well. Our services and mission were very clear when they stood alone, away from an employee or executive. For example, if a potential client saw that on a business card, she could have been left with more questions than answers in regards to how we could help her company.

So, we rebranded to something much more clear: Your partner for digital growth.

This second slogan showed value (growth) and our mission -- to be your partner as you expand your brand. While it may not have been creative, it was clear and concise -- something that potential clients were able to understand immediately. This made the new slogan high-value -- something every brand should strive for in all creative elements.

Related: Why You Should Launch a Brand, Not a Product

I also recently went through this with my new company, DesignRush.com. While our first logo was on the right track, it wasn't dynamic and, honestly, was pretty boring. It certainly didn't embody a digital destination that was mean to showcase top tech trends, marketing tips and beautiful designs. And it definitely didn't reflect the name of the company: DesignRush (emphasis on the "rush").

So we rebranded to a sleeker, racier and more modern typography-based logo. This new logo cycles through five different hues on the website, all of which are gradient from dark to light within the actual logo. This allows us to color-code the website with the logo while maintaining both consistency and an up-and-coming design trend: gradients.

Although this rebrand is new, so far, creating a visual identity that represents the mission of the company and the demographic has been met with rave reviews.

Should you rebrand?

Taking the plunge and rebranding your company is a big risk -- but it's one that can certainly pay off, and has for many companies in the past. If you're unsure of whether or not you should redesign some elements or rewrite some copy to re-engage customers, just refer to this checklist:

  1. Are you offering a new product or core service, or rolling out something massive?
  2. Do you need to alter your public perception?
  3. Is your company heading in a different direction, or does it have a new value proposition?
  4. Times change and you have to keep up with them. Is your design just plain outdated?

If you answered yes to any of these questions, rebranding may be the perfect effort for your business.

Once you make the decision to rebrand, be sure to conduct plenty of research before you change a single thing. Your consumers will tell you exactly what they want from you -- all you have to do is listen. Once you do, you'll be able to strike the perfect balance between recognizable symbol, iconic name and a classic design that will last for years to come.







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5 Daily Steps for Succeeding at Anything

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Successful people plan. Unsuccessful or mediocre people simply content themselves with hoping and wishing.




6 min read





Opinions expressed by Entrepreneur contributors are their own.







It seems that regardless of how well the typical American household does, as far as income goes, happiness fails to keep up. Has this happened to you? Looking back, did you notice that when you were younger, it didn't take much for you to feel contented and happy?

What separates people boils down to "software." That's right. People who have overcome and attained peak levels of personal success, happiness and purpose simply chose to install different software. They chose to program their minds in such a way that they are able to achieve a higher degree of success and happiness.

Here are 5 daily steps that will have you reprogramming your mind toward success in anything.

Related: 10 Mistakes Intelligent People Never Make Twice

Step 1: Stop wishing and hoping. Start planning and acting.

There's a big difference between hoping, wishing and planning. People with hopes have a vague, overarching idea of what lives they should be enjoying. They think someway, somehow, these things will happen, but they simply don't know how to get from point A to point B. They content themselves with the fact that things can change.

People who engage in wishful thinking, on the other hand, take things one step further. They are able to visualize certain things that need to happen for them to achieve certain things, which is definitely a step in the right direction. The problem is, they don't have a concrete plan of action or a series of steps that would take them from where they currently are to where they wish to be.

Planning is all about setting up concrete action that you can do now that will change your reality in the future. They take you from point A to point B because they break down that journey into specific steps that require specific actions. This is the power of planning. Successful people plan. Unsuccessful or mediocre people simply content themselves with hoping and wishing.

Related: Make Plans, But Remember That Success Comes to Those Who Execute

Step 2: Push for three daily wins, at least.

Now that you are focused on setting up goals the right way, I have some good news for you. You might think that your goal is too big, too ambitious or too grand. Well, think again. The truth is, there is no such thing as an impossible goal. Increase your daily wins, and the impossible becomes possible.

Think of it this way. 

By thinking the impossible and breaking it down into doable portions, you get to what would seem like an impossible dream. Let's face it, if Walmart founder Sam Walton had told the world early on that he was going to build a multibillion-dollar industry, people would have probably ignored him. Instead, he had the goal of becoming a large retailer. He took one small daily step and he stuck to it. Consequently, Walmart just got bigger. The rest, as they say, is corporate history.

Related: 5 Entrepreneurs Who Started With Nothing - and 3 Lessons to Learn

Step 3: Stop making excuses, blaming and justifying.

Let's face it, life is rough. Life can be unfair, life can be hard. Things fall apart. What are you going to do? Are you going to wish that things aren't the way they are? Well, anybody can play that game. Anybody can look at reality based on how they think things should be. The problem is, we live in a world where things simply are.

So, take it like a champ.

The first step to making a dent in your personal reality is to get used to the fact that things fall apart. Get used to the fact that things oftentimes are disappointing. By simply allowing yourself to accept reality for what it is, instead of fantasizing about human nature in such a way that you could be "rescued" from your daily circumstances, you're making a tremendous step forward. You are looking at reality straight in the eye and resolving to deal with it as it is.

Related: 6 Habits That Turn Dreams Into Reality

Step 4: Shoot for the moon once every day.

If you want to hit the moon, aim for the sun. The truth is, the more you try to do the "impossible," the sooner you become unstoppable. When you become unstoppable, you achieve greater and greater goals.

Business tycoons like Jeff Bezos of Amazon and sports legends like Michael Jordan weren't born great. In the case of Michael Jordan, he didn't get much encouragement playing basketball in high school. People thought he was a mediocre basketball player at best. Still, he chose to take daily steps to push his basketball skills to the limit.

As important as it is to hit your three daily wins every day, you also need to try to do them in such a way that they can lead to something big.

Related: How Big Goals Supercharge Entrepreneurial Motivation

Step 5: Congratulate yourself.

According to my upbringing, it's always bad form to brag. It's always a bad idea to boast about yourself. While there's a lot of good reasons for this kind of thinking, I've allowed myself to confuse this thinking with the tendency to avoid all sorts of self-congratulation. I view any situation where I allow myself to feel good about my accomplishments as necessarily bragging. I got so scared of being cocky or being viewed as prideful and conceited that I never got around to congratulating myself. Big mistake.

An iron rule of life is, to get more of something, incentivize it. You need to encourage it. Blocking yourself from congratulating yourself robs you of the power and resolve to succeed. By simply choosing to feel good about what you managed to achieve, you lay the groundwork for further progress. At the very least, you replenish your personal emotional batteries so you can get the energy you need to keep pushing forward.

Program yourself in terms of superlatives. "I am the best," "I deserve the best," "I can do the best." Superlatives are awesome because they are very malleable. The reality is "the best” to you may not be the best for somebody else. It might be horrible to somebody else. Still, you are entitled to what you think is “the best.”







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Friday 13 April 2018

13 Smart Ways to Use Social Media for Customer Service

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You and your business are likely already on all of the major social networking platforms like Twitter, Facebook, and Instagram, but are you using them to their full potential? One of the latest trends in the world of social media and business, is connecting with customers and audiences through social media to provide better customer support and services.


Social media has become a huge part of nearly every company’s marketing strategy, but it’s not enough to simply share content. Today’s consumers want brands to offer efficient customer service through their social platforms. In fact, according to Social Media Today, nearly 85 percent of consumers expect a company to respond to social media inquiries within 24 hours, and 72 percent expect answers within an hour when they reach out on Twitter.


To best serve your customers, it’s important to meet them where they are and give them the care and attention they need, on whatever platform they’re using. We asked members of Young Entrepreneur Council to share tips on how brands should be using social media for customer service.



1. Pay Attention to How Customers Interact With One Another


The best way to create a great customer experience is to allow your users to interact freely on social media. Your company should be aware of these comments as they give you the best opportunity to provide customer service. If an individual posts a complaint, step in to address that comment and either fix it right away or let the user know why it can’t be implemented.


Julian Montoya, JM11 Investments


2. Offer an Interactive Experience to Collect Feedback


Social media platforms like Instagram are adding more features to make the experience interactive, such as adding polls to Instagram Stories. We’ve taken advantage of this feature to share new episodes of our podcast. We’ve gathered valuable information about listener interest and have seen our downloads spike as a result.


Mark Krassner, Expectful


3. Monitor Your Business Name on Social Media


Not everyone who has a problem will contact you directly. Some people will just tweet about it or mention it on another social media site. That’s why it’s important to monitor your name, whether you use Google Alerts or a reputation management tool. This helps you stay informed if anyone has a complaint and shows that you care about satisfying your customers.


Shawn Porat, Scorely


4. Implement Messenger Bots


Messenger bots are growing ever more sophisticated. It’s a great tool if implemented correctly. People can get their immediate concerns and common questions addressed. When it becomes more complicated, you must have an immediate measure to connect them to a live person. It also helps to mitigate harmful review posts on the public domain itself.


Nicole Munoz, Start Ranking Now


5. Encourage Customers to Take the Conversation Offline When Necessary


Social media as a customer service tool cannot be applied to all business cases. A quick phone call via social media messenger can provide good support to a customer in need. Social media tools can be used effectively in offering information about your product and services.


Sachin Narode, Xeniapp Inc.


6. Use Twitter as a Q&A Tool


Avoid paying for third-party AI tools and utilize Twitter as a way to answer questions for your customers. This is also a savvy way to implement subtle advertising, as customers will scan your Twitter page to see if any of their unasked questions have been answered.


Patrick Barnhill, Specialist ID, Inc.



7. Turn Upset Customers Into Advocates


In my experience, consumers are talking about products on social media more than companies can feasibly get involved. The most effective social media work you do will be serving your upset customers. By owning your mistakes and reaching out to make it right, you can turn loud complaints into praise.


Your audience will appreciate that you care to fix mistakes.


Alexander Mistakidis, Gamelynx



8. Make It a Conversation


I always compare how you manage social media to how you’re having a conversation with a person in real life. If you’re just making statements about yourself, but not listening or responding to others, it doesn’t work. Make sure you’re listening and engaging with your peers and customers on social media. It can’t just be about you.


Cassie Petrey, Crowd Surf



9. Foster a Community


Social media has been a very effective customer service tool for us thus far. Having quick response rates is a great way to encourage users to use your product when they may not want to deal with official customer service channels. Reddit can foster discussion between customers and employees, which can develop as a customer service guide for customers in need of a simple fix.


Zohar Steinberg, token payments



10. Always Respond to Brand Mentions


Consumers use social media platforms for many different purposes. It’s essential to always acknowledge a brand mention or question on social media platforms such as Facebook, Twitter and LinkedIn. There are many automated tools that provide alerts for specific brand mentions. It’s good practice to set up these alerts and engage with your audience when you see a brand mention.


Michael Hsu, DeepSky



11. Enable the Facebook Messenger Pop-Up Window and Use a Chatbot


On Facebook, you can have a message window pop up as soon as someone comes to your page and ask if they can help you. Having that around-the-clock availability to help can be a welcome sign to customers and potential customers.


Serenity Gibbons, Calendar


12. Share Customer-Centric Content


Don’t solely use social media as a self-promotional marketing platform, but also as a platform to have meaningful conversations with your customers. We often encourage people to tweet us with their questions and concerns. It’s an easy, actionable way of getting in touch rather than emailing or calling. It also helps us put out information that is useful to our customers, such as product tips and tricks.


Stan Garber, Scout RFP



13. Find a Tool That Integrates All Your Social Channels


Make it clear what channels your company has a presence on and understand that if you post on Facebook and Instagram, you’re going to get direct messages there and customers will expect you to reply just like you reply to emails. Good software that allows your team to see all emails and social messages in one place is the way to go.


Jeff Cayley, Worldwide Cyclery


How to Make the Most of Your Social Media Efforts


With chatbots and social media now combining powers, it’s likely going to be easier and more effective than ever for brands to start using social media for customer support and user feedback. If this is something of interest to you, be sure to consider each of the options mentioned in our expert answers above.


To see more expert roundups like this one, be sure to view our previous articles on improved Facebook marketing and the best tools for monitoring your brand online.



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