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Saturday, 3 March 2018

7 Tips To Building Your Own Authentic Community on Reddit

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There are 1.2 million subreddit communities. Is your company's one of them?




6 min read





Opinions expressed by Entrepreneur contributors are their own.





The breadth and influence of the website Reddit can’t be overstated. In February 2018, it was the sixth most visited site in the world and the fourth most visited site in the United States. In December 2017, it boasted 1.7 billion unique website visitors.

Related: Reddit Co-Founder Alexis Ohanian: Building a Business Mostly Isn't Fun

Its 1.2 million subreddit communities cover everything from cult tv shows to astrophysics to politics to cute baby animals.

Though sometimes the site is in the news for users’ occasional bad behavior, the vast majority of those holding registered accounts are there to pursue their passions and interests. So, that should be of interest to business owners, because Reddit is a dynamic and thriving space for building an online community.

Here are a few tips for using this platform to build your own authentic online community:

1. Know your field.

Registered Reddit users can start their own subreddits only after participating on the site for 30 days and earning positive “karma” (a measure of how much you’ve contributed positively to Reddit by posting well-received content).

Beyond the obvious utility of avoiding thousands of empty subreddits, this rule reflects a basic principle of Reddit community development: Founders and leaders should have enough expertise to identify and promote quality content. Knowledgeable leadership brings the community participation that becomes a healthy subreddit’s bread and butter.

Related: Check Out the Amazing Gifts Bill Gates Sent to This Reddit User

2. Find your niche.

As noted, there are 1.2 million subreddits currently active on Reddit. That’s a lot of different communities that already exist, so if a new subreddit duplicates an existing, thriving community, it is unlikely to draw many users away from the original.

At the same time, subreddits are possible for any number of niche topics, no matter how minute. If you’re a lipstick enthusiast who cares only about unusual shades, then a general makeup-themed subreddit is unlikely to satisfy your craving to explore that interest. That’s a niche that could nourish a small but dedicated subreddit community.

3. Be sincere.

Reddit’s voting structure and user-created content inherently create a democratic community, which is why being perceived as manipulative or untrustworthy will harm you even more on Reddit than than on other social media websites. If you do have an agenda, such as marketing a particular company or supporting a political movement, you'll be better off being up-front and honest about it.

Plenty of Reddit communities are organized around advancing political movements or talking about beloved brands (Coca-Cola has its own subreddit for fans of its soda). Users trust and participate in these communities because they’re based on genuine enthusiasm for the subreddit’s premise rather than a covert agenda -- which is bound to insult digital-savvy users.

4. Don’t spam.

If you’re promoting something on Reddit, like a product or a personal website, know that Reddit’s guidelines and community members will not be friendly to anything they perceive as spam. You’re not going to build a real community around your product or cause if you’re constantly posting off-topic links to outside websites or posting near-identical content to multiple subreddits. Instead, you’re more likely to get suspended.

Contribute to a community because you genuinely care about and have insight on the topic at hand, not to promote an outside link. Instead, know that Reddit offers “promoted” advertising posts for brands that want to market on the site, legitimately.

5. Be a leader, not a dictator.

Trying to control community behavior will virtually always backfire on Reddit, where user control over content and an anyone-can-join attitude toward participating mean that anyone trying to control the community will be quickly called out.

A notorious “Ask Me Anything” with actor Woody Harrelson proved this when the actor’s PR representatives refused to answer popular questions, provoking the community’s ire.

You can’t control what people do or say on Reddit, but you can contribute thoughtful, well-crafted and regular content. Regular contributions and responsible moderation help create a community that other Redditors feel engaged and comfortable in.

6. Trust the voting process.

The content of each subreddit front page is determined by an algorithm that balances registered users’ votes with the time of posting. This system is meant to keep community-endorsed content visible while allowing brand new content enough visibility to compete with older community favorites. Users can "upvote" or "downvote" content as they see fit; but, unfortunately, this system can be manipulated.

Controversy exploded on the /r/ Bitcoin and /r/ btc subreddits after a vote manipulation attack seemed to be artificially manipulating the rankings of posts. Redditors will resent any attempt to destroy their communities’ democratic ideals. More importantly, the voting algorithm ensures that the content users want to see is promoted. If it’s replaced in the rankings with content no one is interested in, users will get bored and stop visiting the subreddit.

7. Avoid being toxic.

The anonymity allowed by a Reddit screen name and the vast breadth of topics possible to discuss on the platform mean that sometimes peoples’ worst online behavior is on display. Harassment, doxxing, hate-mongering and other repugnant behaviors have found a home in a minority of Reddit communities, even though the vast majority of Redditors really just want to talk about their interests.

Toxic communities may thrive for a while but ultimately tend to self-destruct or get banned when user behavior crosses a line. You may not set out to build a toxic community space, but because each subreddit is democratically controlled beyond basic moderator duties, such bad behavior can enter even a well-intentioned space.

Related: Reddit's Alexis Ohanian on Dealing With Tragedy While Starting a Business

So, avoid this outcome by being (or partnering with) responsible, attentive moderators; and have community guidelines and grounds for post deletion clearly stated in your Reddit sidebar.

How else can you create an authentic community on Reddit?







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What’s in my bag (2018)

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Don’t know about you, but I’m a huge fan of modern day gadgets. They can make us more productive, make our everyday lives a little bit more convenient and help us feel more comfortable while travelling away from home. (And some of them are simply cool to have, even if you don’t use them very […]


The post What’s in my bag (2018) appeared first on BloggerJet.



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Why Webinars Are Important (Webinar Ninja Demo) – SPI TV Ep. 49

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The post Why Webinars Are Important (Webinar Ninja Demo) – SPI TV Ep. 49 from The Smart Passive Income Blog.





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The Entrepreneurial Case For A Co-Working Space

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South Africa’s small business sector continues to grow, with the Global Entrepreneurship Monitor report for 2016/17 indicating that SMMEs now account for over 36% of the country’s GDP. Yet these numbers do not reveal the many challenges faced by local entrepreneurs, many of whom are unable to sustain their business operations due to limited support and countless administrative hassles.


Many entrepreneurs also suffer as a result of reduced opportunities for collaboration and networking, with many working from home or out of small offices that leave them with little exposure to other like-minded business owners, whilst their larger counterparts are able to build networks and push the boundaries of innovation by tapping into a wider spectrum of human capita.


Related: Workplace Evolution 2.0: Are You Ready For The New Era?


Entrepreneurs have been largely left to fend for themselves, leaving them at an obvious disadvantage in the marketplace.Yet, with the recent emergence of co-working spaces, this pattern is slowly starting to shift, with small business owners now beginning to band together in the absence of appropriate support from those able to give it.


Why you need collaborative spaces


Not only do these collaborative spaces expose entrepreneurs to others facing similar challenges, but they also facilitate networking opportunities and much needed interpersonal interaction without a hefty price tag. In these 21st century workspaces, entrepreneurs are able to feed off one another’s energy, discuss and find solutions to administrative challenges and share resources so as to preserve that all-important cash flow.


Some co-working spaces also host regular presentations and events attended by industry luminaries, enabling business owners to up their expertise and connect with relevant big players in their respective fields.


Could this new way of working be the answer for the South African economy, which relies heavily on SMEs to sustain its growth? Sadly, the massive administrative and psychological challenges faced by small business owners are unlikely to be completely overcome without the necessary investment from government and the private sector. Inevitably, businesses need both money and time to survive and it is usually only the former that frees up the latter.


Co-working spaces offer a lifeline to new business


Nonetheless, there is certainly an entrepreneurial case to be made for the co-working space. While it might not be a complete entrepreneurial elixir, it does nonetheless offer up a lifeline for new businesses, affording them access to the people and networks that can elevate emerging enterprises from good to great.


Related: The Workspace And MiWay Announce Entrepreneur Competition


That being said, not all co-working spaces are created equal and it is important that entrepreneurs seek out locations that best suit their businesses and working styles. Here are a few key things to look out for when embarking on the search for the perfect space:


Search for synchronicities


It is not simply enough to be around other entrepreneurs – if you want your business to thrive rather than simply survive, you will need to find a space populated with others in similar fields.


Naturally, you do not want to be sitting across from your biggest industry rival, but it is not going to do you much good if you are a marketing guru surrounded by a group of architects. So look for places typically frequented by those with complementary skills – it is the perfect kick-off point for great network building.


Do your research


Everyone has different working styles, so it is important that you find a co-working space that best suits yours. A loud, boisterous environment might be invigorating for some, while others prefer a quieter, more laid-back tone. By setting up camp in a space that facilitates productivity and energy, you’ll be far better placed to succeed.


Buy into the right benefits


Co-working spaces come in many shapes, sizes and price ranges. Ensure that you pick one that offers you exactly what you need without breaking the bank. While you’ll want your space to be adaptable in the event of growth, you also don’t want to have to invest in more square meterage than entirely necessary. By all means think big, but also preserve your bottom line for the time being.


Related: Lifestyle-Focused Work Environments Are Not Just For Millennials


You’ll also want to look into the other perks offered by your local co-working spaces. Many offer secretarial services, administrative assistance and other similar amenities, which are like gold dust for entrepreneurs who’ve started up their operations based on skills rather than savvy.


For other business owners, networking events and seminars might be exactly what’s needed to fast track your growth trajectory, so carefully weigh up the benefits and costs based upon your specific pain points and potential areas for improvement.


MiWay is an Authorised Financial Services Provider (Licence no: 33970)





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Here's How to Calculate What's Working When You're Marketing on Lots of Channels

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Determining which channel moved the customer to purchase is tricky when your marketing runs the gamut from Facebook ads to direct mail.




6 min read





Opinions expressed by Entrepreneur contributors are their own.





Long gone are the days of blindly spending marketing dollars without a data first mindset to clearly calculate and prove you are driving a return on your marketing investment (your “ROMI”). This previously linked post demonstrates how to track your ROMI at the 30,000 foot view, based on your overall business revenues vs. costs, or at the unit level of an average transaction. But, if you want to really fine tune your efforts to maximize your ROMI, the best marketers turn to marketing attribution tools to help optimize marketing within every sub-channel of their business. Let me explain.

What is marketing attribution?

Your customers are interacting with your business in many ways. Let’s say you are a retailer, and one customer may be visiting your store, your website, your mobile app, your direct mail catalog, etc.

Marketing attribution helps assign value to which of those channels (if not all) should get credit for the sale. So, when you go to calculate your ROMI for that business unit, you are fairly matching revenues with marketing costs.

Related: Why Tracking Marketing Metrics Can Pay Off

Calculating attribution is hard.

The above makes it sound like marketing attribution is a relatively straight forward thing to calculate. It could be if the customer only visited one channel, but what happens when they concurrently visit multiple channels? The calculation becomes much harder.

Let’s say a customer receives a catalog in the mail, goes to the website to learn more, then purchases the product in the store. Which gets the credit? The answer: they all should get partial credit, and that is where marketing attribution tools come in to help you calculate that.

Related: 12 Ways to Actually Get an ROI Using Influencer Marketing

Which should get the most credit?

Determining who gets the most credit for a sale is the big debate. Should the first touch point get the most credit, since the transaction most likely started there? Or, should the last touch point get the most credit, as that is where the customer actually pulled out their credit card and purchased the product?

The arguments can clearly be made both ways (especially by the marketing managers in each of those respective departments). I tend to bias toward the first touch point (e.g., the catalog that arrived in the mail), to help me assess if I should keep spending on that specific tactic. But, oftentimes, I simply split the credit evenly between each channel that touched the customer during that sale cycle.

Related: Steps to a Dynamic Multichannel Marketing Strategy That Gets Results

Marketing attribution tools

Many companies turn to sophisticated software packages to help them. Some of the more sophisticated tools are found in expensive enterprise grade solutions from Adobe and others. But, there are others that serve the SMB market, as well, including Bizable, Bright Funnel, LeadsRx, Looker, Track Maven, Active Demand, Tealium, ABM Analytics and Attribution, to name a few. You can learn more about those products from their websites, or the marketing attribution sections of software user review sites, like G2 Crowd or Capterra.

Related: 8 Tools You Need for Tracking Website Performance

You can calculate it own your own.

Let’s say you spend $10,000 on a direct mail piece, and you get 100 of those people -- 1 percent --  to buy a $200 product from you. Fifty purchase through your call center and 50 through your website. You know the website orders were tied to the direct mail piece, because the user needed to enter a unique promotion code to redeem the offer in the mailer. 

I would attribute 50 percent of the 50 web orders to the catalog and 50 percent of those web orders to the website, as they both equally played a role in the sale. So, the catalog gets credit for 75 orders ($15,000 in revenues) and the website gets credit for 25 orders ($5,000 in revenues) from this one campaign.

Then, you need to carry that logic through to expenses. You need to allocate 75 percent of the mailer costs ($7,500) to the catalog division and 25 percent ($2,500) to the website division. And, in reverse, if the website has costs to operate, let’s say $10 per transaction (or $250 in total web orders from the mailer), you need to add those costs to the catalog division’s total campaign costs. The call center costs of $25 per order (or $1,875 in total catalog orders) will be incurred entirely by the catalog division, as the call center was not used by the website orders.

So, totaling it all up from this campaign, the catalog had: $15,000 in revenue less $7,500 in mailer costs, less $1,875 in call center costs, less $250 in website costs. For a total profit of $5875 and a total ROMI of 2x (ignoring product costs). And, the website had:  $5,000 in revenue less $2,500 in mailer costs, less $750 in website costs, for a total profit of $1,750 and ROMI of 1.54x.

Voila! Both divisions that participated in the sale, sharing in the sale credit in a fair and equitable way.

Related: The Ultimate Guide to Instagram Analytics: Metrics, Insights, Tools and Tips

Potential pitfalls in your calculations.

There are many instances that create calculation challenges. For example, which gets credit for a repeat sale, the channel that began the customer relationship or the channel that got the repeat order? I bias the most recent channel, but give credit for the lifetime value calculations of the first channel.

What happens when the tracking data is incomplete and you are not sure who should get credit for the sale? In that case, allocate the untracked orders pro rata in the same percentages as the tracked orders. For example, if your website accounted for 50 percent of your clearly tracked orders, there is a good chance it represented 50 percent of your untracked orders, as well. So, add those untracked orders to each respective tracked channel.

This is as much an art as it is a science, so it will take time to set your rules and optimize them over time.

 

CONCLUDING THOUGHTS

Hopefully, you now better understand what marketing attribution is, and why it is so important to track:  it helps you to fine tune your ROMI calculations by marketing channel to make sure you are optimizing your marketing spend by channel. The better you understand your customer behaviors (e.g., touchpoints) with a customer-centric omni-channel mindset, the better you will be able to truly take your marketing efforts to the next level.

 







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Guest Post ROI: The Data Behind 273 Guest Posts Says It's No Good

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guest-postI bet that you have at least one guest post under your belt.

So let me ask you something:

– What was the ROI of that guest post?

Did you achieve what you expected? Are you happy with the results?

Or maybe you didn’t have any specific goal in mind and wrote your guest post just because everyone else is doing it?

I reached out to 500+ bloggers (big and small) and asked all of them pretty much same questions.

The amount of feedback and data that I got from that outreach was totally overwhelming (to say the least) and I can’t wait to share all these golden nuggets with you.

But first…

HUGE THANKS to everyone who contributed! This post would not exist without your help.

What do you get from publishing a guest post?

Initially I wanted to focus on tangible metrics only.

Specifically – the amount of referral traffic that you can get from a guest post.

A lot of people eagerly shared their numbers with me. Some even took things a step further and did a small research of their own.

Check out this spreadsheet by Ryan Robinson, where he calculated his conversion rates from different guest posts and suggested what could influence them:

ryan-spreadsheet

But quite a few people insisted that the ROI of guest blogging went far beyond these “tangible metrics”:

“Guest blogging for me, is as much about the opportunities as the traffic.

Through guest posting on a whole range of sites, I have:

  • been offered bigger roles as a contributing writer at sites like Entrepreneur and Social Media Examiner from earlier blog posts;
  • developed relationships with blog owners that lead to being affiliate for their products and programs or them being an affiliate for mine;
  • attracted new clients and projects;
  • been interviewed on podcasts;
  • booked quality paid speaking engagements.

…all of which developed through guest posting for blogs I developed a relationship with.

Think of each article not just as a way to get traffic to your site but a way to build relationships with the people who might promote your business and your content to their own communities in the future in a myriad of ways.”

So after bouncing emails with about 400 bloggers and marketers (in the course of 4 months) and processing all their data and insights, I have distilled 5 main benefits of guest blogging:

  • Referral traffic;
  • Quality backlinks;
  • Exposure & Credibility;
  • Nurturing relationships with great people;
  • Monetary reward.

Now let me go deeper and explain why you’re unlikely to get any of that with your next guest article.

1. REFERRAL TRAFFIC

I consider myself a rather experienced guest writer.

I wrote guest articles for many well-known blogs like Moz, Problogger, SocialMediaExaminer, SearchEngineJournal, etc.

So based on my personal experience I can confidently say that:

Guest blogging is a terrible strategy of generating traffic to your website.

That’s not something you hear very often, right?

But don’t just take my word for it.

While reaching out to hundreds of people I have collected the exact traffic numbers behind 239 guest posts that were published on 78 blogs in the marketing niche.

So do you want to know the average referral traffic across these 239 guest posts?

56 visits!

Not impressive, huh?

You can easily get visits for as low as $0.10 via Facebook ads, which makes a guest article with 56 visits worth about $6.

How pathetic is that?

But I’ll tell you more.

Out of these 239 guest articles, 35% generated less than 10 visits and only 15% generated more than 100 vists:

At this point I should note that “referral traffic” was measured for a period of the first 7 days since publishing a guest post.

If you would like to know why I limited the timeframe to first 7 days only, please download the bonus materials to this article, where I go a bit deeper into this research and explain a few extra takeaways:

[fancy_box id=5]BONUS: [content_upgrade id=5774]CLICK HERE[/content_upgrade] to get extra insights and takeaways from my research of Guest Blogging ROI.[/fancy_box]

But I’m sure you would like to know which blogs generated the most traffic.

So here’s the Top 10 (based on the data that I have on my hands):

001-top-blogs-by-referral

Please don’t rely on this chart too much though.

I only compared blogs where I had referral traffic on 3+ guest articles, which allowed me to calculate an average number. These were 35 blogs out of 78.

But if you would like to get the full spreadsheet with all 78 blogs – go grab the bonus materials from the yellow box above.

All in all, these traffic numbers are not impressive if you ask me.

Even with a maximum of 539 visits from a guest post, I can easily get 3x more traffic from publishing that article on my own blog.

So I will repeat it again, and this time, make it “tweetable”:

But on the other side, I love what Dominic Bnonn Tennant has to say about it:

“I’d say it very much depends on how much guest posting you do, and how much traffic you need.

One post won’t have a huge effect. But posts on a dozen different blogs will start to add up — especially if you can keep producing new content, since there is always a small trickle from each post, and over the long term these can combine into a decent stream.

I’ve actually found guest posting to be the most effective way to get traffic a website, all things considered.

Remember, I did say “all things considered”.

That was my way of saying, “For the average solopreneur like me who has limited time, energy, and expertise.” :)

For people like us, ranking in Google is not an effective strategy because it’s not even feasible, let alone reliable.

Obviously all the big blogs get massive search traffic. That’s because they’re big.

But solopreneurs don’t run big blogs. They run tiny blogs.

So really, their best bet for traffic is to get second hand search traffic off the big blogs anyway — which means guest posts.

Because of this, until you’ve built up a massive audience, there’s no point even having your own blog.”

So let’s see what “an average solopreneur” could do if he wanted to squeeze more referral traffic out of his guest articles.

How To Get “Second Hand” Search Traffic

One of the best ways to grow traffic to your website is by making it rank on the front page of Google for a bunch of nice keywords.

But ranking on top of Google is incredibly hard.

So in his quote above, Dominic mentioned a cool workaround that I don’t see many people talking about – “second hand search traffic”.

Let me explain what that means.

I bet you already know that when Google decides which of the two similar articles should rank higher, it looks at these two factors:

  • The authority of a website – how many other websites are linking to it;
  • The authority of a page with the article – how many other pages are linking to it.

(at Ahrefs we have metrics for that: “Domain Rating” and “URL Rating”)

So if you want to analyze your chances to rank for some keyword, just search for it in Google and see how powerful the pages that already rank there are.

You can use Ahrefs Toolbar to quickly check that:

05-google-ahrefs-toolbar

Quite often you’ll see that UR and DR of the pages that rank for your desired keyword are way too strong in comparison to those of your own website.

So your chances of ranking for that keyword with a page on your site are very very slim.

That is why, instead of publishing that article on your own site, you might consider submitting it as a guest post for some other big authority website (that has all the necessary SEO metrics to rank well).

Once your guest article climbs to the front page of Google – it will start bringing consistent search traffic month after month and some of these people will click the links in the article and land on your own site.

That’s what Dominic meant by saying: “get second hand search traffic off the big blogs”.

And it works!

Take a look at this guest post by Peter Sandeen.

Peter told me it has brought him 2310 visitors and 1549 email subscribers to date:

Pasted Graphic

And the traffic doesn’t seem to fade!

All because this guest post ranks on the front page of Google for many great keywords.

I used Ahrefs to check which keywords Peter’s guest post ranks for in Google, and here’s what I saw:

02-ahrefs-keywords-report

So if you want your content to show up on the front page of Google but your own site is too weak – consider writing a guest article for a big and well-known resource.

However I would still prefer to publish the article on my own blog and hustle real hard to make it rank in Google, so that I could enjoy 100% of that traffic.

And Ryan Stewart seems to be with me on this one:

“With StartupBros looks like that guest article ranks in Google and that is why it’s bringing me consistent referral traffic.

Yet in the first 7 days there were only 120 visits.

But I don’t take ranking in Google into account, because I’d rather make articles on MY site rank in Google, than try to make my guest articles on other sites rank in Google.”

As well as Nick Kolenda:

“All of my articles are extremely long, detailed, and research-driven.

With those “epic” pieces of content, I think they’re best suited for your own blog.

That way, you can attract the links and build the brand and authority of your own blog and domain.”

How To Determine If The Blog Is Worth Writing For

It’s totally awesome when your guest article gets to the front page of Google and starts sending consistent “second hand search traffic” your way.

But more often than not you’ll see this:

06-SME-traffic

That’s a screenshot of my referral traffic coming from a recent guest article at SocialMediaExaminer.

At first there was a small spike – that’s when regular readers of SME checked out my newly published article and clicked the link to see my blog.

But then my guest post got pushed down by a bunch of newly published articles and the traffic from SME faded to nothing.

I got a total of 26 visits from that article.

Which is a pretty miserable result for SME blog with 5,294 Alexa Rank, right?

But wait…

Who said that Alexa is the right metric to evaluate the referral traffic that you can get from publishing a guest post on that website?

I had enough data to study the correlation between Alexa ranking of a blog and the referral traffic coming from a guest post that was published there.

And it turned out that there’s almost NO correlation between Alexa and referral traffic.

At first it sounds counterintuitive, but when you give it a second thought – it starts to make perfect sense.

If you would like to know my thought process behind this, grab the bonus materials below:

[fancy_box id=5]BONUS: [content_upgrade id=5774]CLICK HERE[/content_upgrade] to get extra insights and takeaways from my research of guest blogging ROI.[/fancy_box]

So is there a better metric that you could look at in order to evaluate blogs for guest posting?

I studied how referral traffic correlates with a few different metrics across 273 guest articles and here’s what I’ve got:

002-correlations-socials

As you can see, all correlations are pretty poor.

With “1” being “direct correlation” and “0” meaning “no correlation at all” – anything below 0.3 is not significant.

And yet the number of comments seems to be a much better indicator of the size of a blog’s audience than Alexa ranking.

I was also surprised to see a high correlation with Pinterest pins, considering the fact that social shares are generally a vanity metric and they never correlate with traffic.

And I didn’t include Twitter in my research, because they recently discontinued their share counts.

All in all, my data set was very small but the gut feeling tells me that on a bigger scale these correlations would decrease even more.

So please don’t rely on any of these metrics if you want to learn how many people will read your guest article and click the links in it.

If that is important to you – just ask this question directly to the owner of a blog.

How To Maximise Your Referral Traffic

Now here’s the actual reason why my guest post at SocialMediaExaminer didn’t bring me much traffic:

There was only a single link to my blog in that article – from my author byline.

So remember this:

If you want to get referral traffic, you need to link to your website from the body of your guest article.

(actually I did have links in the body of my guest post at SocialMediaExaminer, but they were edited out. *sigh*)

I studied how links in the body of the article improve referral traffic across 152 guest posts on 23 blogs.

On average, posts with links in the body of the article generated 387% more referral traffic than posts that only had links in the “author bio” section.

And to be honest, most bloggers have noticed that long ago:

“A link should be placed at the beginning of a guest post, and it should be mega relevant to bring us so desired referral traffic.

I think that guest bloggers should keep it in mind if they are going to get max ROI with content in particular.

Sure, it’s not always possible to place such a link because blog hosts have their link policy and guest posts guidelines. But if you succeed here… Well, lucky you :)”

But here’s the fun part.

Including a link in the content of your guest post doesn’t guarantee that readers will click it.

For example, this article that you’re reading right now is full of links to further reading, but did you click ALL of them?

Of course not!

Here’s what Mary Fernandez says about it:

“I also imagine that the traffic numbers will vary quite a bit depending on how effective the call to action is.

For instance, I think the reason my Facebook ads post did so much better was because I had a highly relevant call to action (to view a video walkthrough of the steps detailed in the post). Plus, the call to action was not only in the author bio but also in the body of the post.

By contrast, the post on standing out had just one, much more general call to action in the author bio (to join my private Facebook community for more tips).”

So placing a link within your article is not enough.

You need to make people click it!

There are quite a few ways to do that, but the single most effective one is a cool psychological trick called “curiosity gap”.

I don’t tell you what it is though, because there’s a great article that I want you to read: “Should You Use a Curiosity Gap to Persuade Your Visitors to Click?”

(see what I just did? I created a “curiosity gap” and added a “call-to-action” to make you click that link)

Becoming A Regular Contributor Is Bad For Traffic

I don’t have any actual data to support this claim, so it will be based purely on the feedback that other bloggers shared with me.

“The more you write for one blog – the less traffic you’re going to get as their audience starts to remember your name.

I’m actually on the writing team at Crazy Egg. The amount of back traffic I receive decreases steadily as my name becomes known with their audience.

They see me as a CE writer, not as an independent marketing consultant who’s utilising a high traffic blog (and thus, not worth checking out my own site).”

“What I’ve noticed is that the first time you write for a new publication is the best chance to gain signups. After that, their audience has already heard of you and signed up if they were interested.”

Think of writing for blogs outside your niche

I know that most people who read BloggerJet are marketers. And since our core expertise is marketing, we feel most comfortable when we write guest articles for other marketing blogs.

But don’t you think that we have completely oversaturated the marketing niche with our content?

I hear a loud “YES”.

So why don’t we just look around and bring our expertise to other niches?

Will Avila clearly has a point:

“When we post on marketing blogs like SEMRush or other marketing sites, we don’t usually get much traffic.

However, when we post on say a Real Estate site explaining to them on how to do marketing, we’ll get a ton of traffic.

Industry blogs for us are good for relevant links, but traffic that converts to sales is usually non-marketing sites.

Honestly I never thought that the low traffic numbers from guest posts in marketing niche may be because the audience is pretty well educated and it’s very hard to impress them with something really new and make them click through.”

How To Not Waste Your Referral Traffic

And lastly, after mastering the art of squeezing more traffic out of your guest articles…

Don’t just land these people on random pages of your site!

The best practice is to create a landing page that would turn these visitors into your email subscribers.

This works really well for Devesh Khanal:

“If you don’t send people to a dedicated landing page to turn them into email subscribers, it’s not worth it.

Look at the numbers from CrazyEgg blog. 209 visitors isn’t worth it. But 132 subscribers is.”

devesh-leadpages

And I absolutely love how Alex Turnbull from GrooveHQ tailors the greetings on his landing pages to the blog where the traffic is coming from:

grooveHQ-custom

Unfortunately, most blogs will not let you put links to your landing pages into the content of your article.

But you can put this link into your author byline, like the PROs do: “What Elite Internet Marketers Do With Their Bylines That You’re Missing Out”.

Use content upgrades in your guest articles

I’m a huge advocate of the “content upgrades” strategy.

And if you care about growing your email list (which you should), the single most effective thing you can do with your guest article is put a content upgrade in it.

Here’s how Bryan Harris generated 500 email subscribers from a single guest article by doing just that: Part 1, Part 2.

He calls this strategy “Expanded Guest Post”, but in essence this is just a guest post with a content upgrade in it.

2. QUALITY BACKLINKS

As you may already know, I work at Ahrefs – the best backlink research tool on the planet (yes, I am biased, but these people aren’t).

So here’s the data from our latest research study, where we were looking at correlations between higher ranking in Google and the amount of backlinks pointing to the page:

003-google-rankings-corel

As you can see from this graph, the amount of referring domains that link to you has a very high correlation with Google rankings.

But the best correlation belongs to native Ahrefs metric called “URL Rank”.

That’s because “URL Rank” focuses on quantity + quality of backlinks, while “# of Ref.Domains” is a purely quantitive metric.

In other words…

If you want to rank high in Google – you need a lot of backlinks coming from diverse QUALITY sites.

And guess what is one of the best ways to get these backlinks?

Guest Blogging!

But hey, didn’t Matt Cutts say that guest blogging for SEO is dead?

I don’t think so.

Here’s a recent case study which proves that guest blogging still works like a charm for building quality backlinks and moving your content to the top of Google’s search results.

So did Matt Cutts lie to us?

I don’t think so.

Go read his article again and you’ll realise that he is talking about “spammy” guest posts, not the genuine ones:

It seems like most people are getting the spirit of what I was trying to say, but I’ll add a bit more context.

I’m not trying to throw the baby out with the bath water.

There are still many good reasons to do some guest blogging (exposure, branding, increased reach, community, etc.). Those reasons existed way before Google and they’ll continue into the future. And there are absolutely some fantastic, high-quality guest bloggers out there.

I changed the title of this post to make it more clear that I’m talking about guest blogging for search engine optimization (SEO) purposes.

Sure, if you order 30 articles at Fiverr and submit them to “no name” blogs – you’re going to get yourself in big trouble.

But if you opt to write 2-3 guest articles per week and pitch them to best blogs in your industry – this will work like a charm.

Unfortunately, most people still prefer to look for the loopholes instead of hustling hard.

That is why many famous blogs have removed their “Write for us” pages and are no longer accepting guest articles:

07-problogger-guest-articles

And even if you manage to get through with your guest post, their editorial team will most likely delete all your “self promotional” links (like it happened with my latest SocialMediaExaminer guest post).

So building backlinks via guest posting is now harder than ever, but it’s still possible: “How to Build Keyword Rich Links With Guest Articles When All the Odds Are Against You”.

In fact, most bloggers that I’ve talked to are writing guest articles mostly for the sake of landing quality backlinks other than generating referral traffic to their sites.

3. EXPOSURE & CREDIBILITY

Whether you get any referral traffic or not…

Whether the editorial team allows any backlinks or not…

You’re still getting your content seen by thousands of people that have never heard about you before.

This alone can lead to many things:

“This post brought almost no referral traffic, but an acquisitions editor saw it and reached out to me about writing a book.

We’re in talks!”

“I’ve landed about 90% of my clients from guest posting.

In fact, my largest client came from the first post I wrote for you guys (Ahrefs Blog).”

But don’t let these raving feedbacks fool you.

Most of your guest articles won’t result in any great opportunities.

And here’s why:

“The results can be hit or miss depending entirely on how the host wants to give you attribution for your article.

If they don’t introduce you properly at the top of the article, many readers may not even know it IS a guest post and won’t even think to click back.”

But you still have one perk left that is absolutely impossible to take away from you – credibility.

The fact that some famous blog has published your content can only mean that you’re 100% legit.

That is the reason why many bloggers put the logos of the big blogs they wrote for on the homepage of their sites:

VIdeofruit-Homepage

In all honesty, if I were offered to write for Forbes.com – I would not care about traffic or backlinks, but you’ll see Forbes logo on my blog pretty much the same day my guest post is published.

But the real magic happens when credibility is combined with “second hand search traffic”.

Credibility + “Second Hand search traffic”

A few months ago I met with Josh Steimle at “ClickZ Singapore” conference and he told me about his guest article at Forbes, that has been a consistent source of leads for their company pretty much from the day it was published:

“We average around 25 leads per month from that single article, and at the moment it accounts for $50,000 or more of our monthly revenue.”

And I’m not surprised actually, because look at all the keywords that it ranks for in Google (and the monthly search volume of these keywords):

00-FORbes-article

How amazing is that?

People search for “best seo company”, find that article at Forbes and think: “This guy must be a real deal if he writes for Forbes, let’s see if I can hire him”.

Too bad it’s pretty damn hard to replicate this.

4. RELATIONSHIPS WITH GREAT PEOPLE

I love this quote by Sir Richard Branson:

Ask any successful guy if there’s some “mentor” or “advisor” behind his success and more often than not the answer will be positive.

Here’s a screenshot from Brian Dean’s AMA at Inbound:

03-Brian-Dean-Ama

So as you can tell, having a mentor is a must.

But where do you get one?

There are many ways to connect with awesome people in your field.

I have already described some of them here: “3 Easy Outreach Hacks To Make Influential People Notice You“.

But if we’re talking about connecting with bloggers, one of the best ways to melt their heart is to write a guest post that will generate boatloads of traffic to their blog.

Do that a few times in a row – and this blogger will become your best friend. (I’m exaggerating quite a bit, but you get the idea)

And I’m not the only one who thinks so:

“Of course, that’s the one thing I keep coming back to. Relationships are hard to track, but are actually the most valuable things that you gain from guest posting.

At the end of the day, if you do a lot of guest posting you simply make a lot of friends.”

5. MONETARY REWARD

Here’s the best part.

What if I told you that you could get all of the above… PLUS a monetary reward!

A lot of blogs are desperate for professional writers.

Just look at Problogger’s Job Board, where a bunch of new listings appear every single day:

04-problogger-job-board

I myself have used this job board 3 times to find experienced freelance writers and paid them from $50 to $650 per article (sometimes even more).

Obviously, when you’re getting paid for an article you can’t self promote too much – you have to focus on the business of a person who hired you.

But you still have your name on that article and a link to your personal website in the author byline.

So you’re getting all the aforementioned benefits anyways.

Here’s a quote from someone who preferred to stay anonymous:

“I don’t do unpaid guest blogs. The ROI isn’t there anymore.

Around half my posts on popular marketing blogs are paid for by the site, and any time I do an unpaid guest post (I still do quite a few), I have a company paying me to organically include a link in the article.

To write the type of high-value, in-depth marketing articles people want these days, you need to be linking to case studies, tools, studies, and authoritative blog posts.

So I have simply accumulated a lineup of companies that will pay me to link to their case studies, tools, studies and blog posts when I’d otherwise be randomly picking between them and their competitors.”

GhostWriting

If you only need fast cash and you don’t care about all these other “side benefits” – consider “GhostWriting”.

This is when you write an article that will later be published under the name of your client.

In this case you don’t get all the perks that guest blogging has to offer, but you can ask for up to 2x more money.

I’m sure you’ve noticed how some famous bloggers seem to be everywhere with their guest articles and you wonder – “how do they manage to write so fast?”

Well, they use ghost writers.

So if you want to scale your guest blogging – consider hiring a few ghost writers to help you out.

And this wraps up my study of “guest post ROI”.

But I have a few more guest blogging tips to share with you.

HOW TO WRITE “OUTLIER” GUEST POSTS

I’m sure that after reading my study you have mixed feelings.

On one hand the data clearly shows that the vast majority of guest articles fall flat.

But on the other hand you regularly stumble upon success stories like this one:

“On the day of the guest post it received 1,086 and 686 the day after. Of those 1,782 visitors 73% of them were new visitors.

The traffic influx was from loyal readers of the Okdork.com blog that heard about me and came here to learn more.

But they didn’t just checkout my site, they became members. In the two days since that post 215 new people have subscribed to this site, an overall conversion rate of 12%.”

Without a doubt it IS possible to get a lot of traffic from your guest articles.

As well as generate high quality backlinks, enormous exposure, instant credibility, amazing relationships and some nice money.

But the truth is…

All these success stories where people nail it with their guest articles are nothing but statistical OUTLIERS.

You see them so often, because no one will talk about dozens of their failed guest blogging attempts.

But after they get a SINGLE win, they’ll be talking about it everywhere: on their blog, in their guest posts, on podcasts, on Quora, etc.

There’s even a term to describe this phenomenon – “Survivorship Bias”.

“Survivorship bias refers to our tendency to focus on the winners in a particular area and try to learn from them while completely forgetting about the losers who are employing the same strategy.

There might be thousands of athletes who train in a very similar way to LeBron James, but never made it to the NBA. The problem is nobody hears about the thousands of athletes who never made it to the top. We only hear from the people who survive. We mistakenly overvalue the strategies, tactics, and advice of one survivor while ignoring the fact that the same strategies, tactics, and advice didn’t work for most people.

When the winners are remembered and the losers are forgotten it becomes very difficult to say if a particular strategy leads to success.”

This is how you get an impression that guest blogging is such an effective marketing tactic.

Don’t let these shiny success stories fool you!

These “outlier” guest posts are a perfect combination of knowledge, experience, hard work, timing and pure luck.

It would be silly to expect this kind of ROI from every guest article that you write.

Unless of course you have a clear objective and you are ready to do all it takes to achieve that.

By saying “do all it takes” I mean using all these tips that I’ve shared above plus one more thing that I didn’t mention.

But that one last thing actually matters more than everything else.

Secret Guest Blogging Hack: “Write Something Epic”

If your article is nothing new and you’re just re-hearsing stuff that has already been said dozens of times on dozens of other blogs – please don’t expect any extraordinary results from it.

In other words…

If you don’t want to get average results from your guest posts – don’t write average guest posts!

So how do you write a truly outstanding article and get the ROI way above the average?

Well, this question surely deserves a big meaty article of it’s own (which I am planning to write someday), but for now I will give you two short tips:

  1. Learn everything that’s already there on this topic, because it’s the only way to make sure that what you’re about to write is somehow unique.
  2. Walk the walk; experiment; do something; act! – you’ll often find out that your output from applying a certain knowledge is different from what was promised. But now you have something to write about, don’t you?

Sorry for such a vague advice. I promise to write a full fledged article about this. (someday)

Meanwhile I suggest you to check out this article of mine: “The Guide To Strategic Writing: How to Get Traffic, Subscribers & Sales With Your Articles”

Smart Alternatives To Guest Blogging

As you can tell by now, guest blogging is not some kind of a magic pill that will make your blog and business grow as soon as you start doing it.

Just like with many other things in business – you have to work to make it work .

And since we’re often limited in resources (time, money, team, etc), we’re always looking to focus our efforts on things that have the highest ROI for our business.

So why don’t you consider these cool alternatives to guest blogging:

1. PODCASTS / INTERVIEWS

Just recently I was invited on a podcast, which was entirely based on a huge article that I published last year here on BloggerJet: “The Guide To Strategic Writing“.

Let’s see the ROI:

  • A bit of traffic – check;
  • Backlinks – check;
  • Exposure – check;
  • Relationships – check;
  • Money – hey Loz, why didn’t you pay me? (just kidding)

In other words, I got everything I get from an average guest post – all in about 45 minutes.

Writing a guest article would take me much longer than that.

And actually, many bloggers prefer podcasts to guest posts these days:

“Yeah that’s exactly what I mean, searching out opportunities to be a guest on a podcast.

You talk for 30 mins, people get to hear your voice and your personality.

For me, talking is way easier than writing.

And usually the presenter will ask you to share your URL at the end where people can find out more about you.

I find people resonate with that a lot.”

Here’s some further reading, if you’re interested: The Ultimate Guide to Getting Featured on Podcasts (and why you should)

2. SYNDICATION

In case you’re not familiar with the term, “syndication” is when an article from your blog is being republished on other sites.

For example, Gregory Ciotti has his personal blog syndicated by LifeHacker on autopilot:

“I happen to be syndicated with Lifehacker for my site Sparring Mind, which means that the contributions editor checks out my new posts, and if they are a match with the Lifehacker audience, she’ll republish them.”

I’m not sure if syndication has a better ROI than guest blogging, because it’s not that simple actually.

But in any case, that is a nice guest blogging alternative to be aware of.

3. NAILING POPULAR PLATFORMS

If your primary objective is traffic (and leads) – you might consider going all in on one of the insanely popular platforms and milking traffic from it.

For example…

I see that people get mind-blowing traffic from Slideshare: “Breaking SlideShare: How I Got 2,000,000 Views from Only 16 Presentations

2Mviews

And some of the bloggers who I’ve talked to confirm that:

“Early last year when I compared guest blogging to SlideShare, I found that SlideShare was performing better in terms of generating subscribers.”

Other people are nailing Quora: “Easily Growth Hack 1,500+ Visits From Quora“.

And actually I’m not that bad with Quora myself:

quora

Don’t know about you, but for me answering a specific question on Quora is much easier than writing a full-fledged article on the same topic.

I’m not too active on Quora right now, but back in the days I was easily landing around 500 referral visits per month by answering just a few questions every week.

And finally, you can be nailing the all famous Reddit: “I gained ~770 subscribers by spending a few minutes each day commenting on posts“.

Though for me personally Reddit has been a hit and miss.

Over To You

Thanks a lot for making it to the very end of this guide!

6.000 words is no joke and it scares me to think how many evenings I’ve spend emailing back and forth with hundreds of bloggers and marketers to collect the data and insights for this post.

So now I’m keen to learn what you think.

What was your own experience with guest posts?

Do you agree with the takeaways of my research or would you argue with them?

I’ll be glad to talk to you in comments.

UPDATE: I know that many people never read comments, but there’s an awesome one from Jon Morrow (CEO of Smart Blogger, Former Editor at Copyblogger) that you just can’t miss, because he clearly has a point.


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SPI 219: How Meghan Telpner's Culinary Nutrition Academy Makes You Rethink Traditional Online Courses

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Meet Meghan Telpner, founder of The Academy of Culinary Nutrition, an online certification program with a jaw-dropping 97 percent success rate. Meghan’s students are clamoring to pay top dollar for her nutrition certification course, and I’ve invited her here today to find out why.


Before creating her wildly successful online course, Meghan taught aspiring nutritionists out of her home, but meeting demand wasn’t easy. Transitioning to online meant she could reach a greater audience, generate more income, and enjoy more time to herself. That transition has paid off in a huge way: Not only is her course more successful than ever, but Meghan was also just ranked as one of the top 100 female entrepreneurs in Canada by PROFIT magazine!


Meghan’s course requires a serious investment from its students—financially, energetically, and mentally. Today, Meghan’s going to share exactly how she attracts students willing to make that investment, how she continues to grow her course, and the resources she uses to maintain it.


If you’ve got questions about generating income and building community with your online course, you’ve got to hear Meghan’s story.


Thanks for Listening!


Thanks so much for joining me again this week. Have some feedback you’d like to share? Leave a note in the comment section below!


If you enjoyed this episode, please share it using the social media buttons you see at the bottom of the post.


Also, please leave an honest review for The SPI Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.


If you have any questions, head on over to AskPat.com. This bite-sized show has more than two million downloads and counting!


And finally, don’t forget to subscribe to the show on iTunes to get automatic updates, or even better, download the new SPI Mobile App, now available for both iOS and Android. It’s free!


Special thanks to Meghan for joining me this week. Until next time!



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Scale Your Values To Scale Your Business

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Europe’s highly regulated operating environment has made telematics ubiquitous in business. On the one hand, this means industries across the spectrum have become safer, more efficient and highly productive across the EU. On the other, it’s much harder to stand out from the crowd when everyone follows the same best practice standards.


“We don’t have those same stringent regulations in place,” says Justin Manson, Sales Director, Africa at TomTom Telematics. “Our clients have realised what a huge competitive advantage this actually offers them though.


“Locally, everyone understands the role that telematics plays in tracking what your drivers are doing right and wrong, and use it as a tool for encouraging good driving practices, but there’s so much more to this solution, and we’re making it our mission to help business owners really use it to their benefit.


“When deployed across the organisation to its full capabilities, a telematics system can radically improve productivity and workflow. Done correctly, a business can save up to 10% on its bottom line, and redeploy that cash into the company’s growth, thanks to drivers reaching customers quicker and getting more done. The right data also increases productivity and ensures better turnaround times.”


Thomas Schmidt, MD of TomTom Telematics, loves visiting South Africa for this very reason. “Because so many business owners aren’t using telematics to their full extent, there’s such a huge opportunity for us to assist businesses in their growth here,” he says. “We deliver a high-value stack of products that can change the way companies operate, and most importantly help them save money and make money. The challenge for us is educating our customers so that they understand what our solutions offer, and the incredible impact they can have on a business. We consistently improve these solutions based on customer feedback as well, making them very much from customers for customers.


Related: Why Your Fleet Management Plays a Pivotal Role In Your Business


“Anyone can buy a map for less than R100. Why invest in such expensive devices? The answer is because we’ve developed solutions that change lives. With the right data — and access to that data — you increase safety, simplify your business, drive efficiencies, increase your output and customer service, and ensure you are always productive and reliable — across the organisation. And that impact can be measured, and given a real ROI value.


“Imagine the impression companies that operate at that level make on their industries. They stand out from their competitors. There is so much room for growth in South Africa as we deploy these solutions.”


Game-changing solutions


As an organisation, TomTom Telematics is focused on continuous growth and innovation as well, constantly learning from market conditions, its customers and industry needs to improve its product offerings.


The result is the launch of New WEBFLEET in February 2018. “We’ve increased the value we offer our customers,” says Thomas. “We’ve collated data from hundreds of thousands of customers around the world who gave us their feedback through surveys, and New WEBFLEET is a window into easy-to-use, smart fleet management that is a game changer for companies.”


“TomTom Telematics is in the business of helping businesses,” agrees Justin. “Our goal is help our customers master their challenges. The right data at your fingertips will help you change the way you operate. That’s our goal. How much cash is being left on the table in an organisation because of inefficiencies?”


Introducing New Webfleet


The smartest way to manage your vehicles and mobile workforce


tomtom-telematicsTomTom Telematics’ state of the art Software-as-a-Service (SaaS) fleet management solution, with best-in-class user interface, is inspired by two decades of working together with customers to achieve more for better fleet management. New WEBFLEET is everything you need to manage your vehicles in the cloud, in real time. It allows you to monitor reports and dashboards, manage orders/workflow, and improve driving behaviour, safety and service, helping you save fuel and reduce costs.


Best-in-class user interface


  • A future-proof platform with a completely renewed interface, based on the latest HTML5 technology and driven by continuous innovation.

  • Simple and clean interface, with minimised clicks for faster working.

  • Intuitive functionality, means it is more accessible for greater impact across your business.

  • User rights management and state-of-the-art data handing ensures the highest level of data privacy and data security.

  • Fast access to the right information.

Related: Fleet Tools Will Help You Get More Done In Less Time


Map view


Know where your vehicles are and where they have been. Different map options such as Google, Google Street View or satellite map are enriched with traffic information, giving you a more detailed view on what’s happening on the roads. Toggle between different types of information on the map such as traffic, addresses and areas and create specific views, so you only see the information you need.


Dashboard


New WEBFLEET’s dashboard gives an overview of performance at a glance. Up to 27 KPIs can be used to track the performance of vehicles, individuals, benchmark teams or give a simple overview. This helps you to track real-time performance against your pre-defined KPIs.


Reporting


New WEBFLEET gives you instant access to the information that matters, meaning you can spot trends over time and use real-time information to make smarter and more informed decisions. You can instantly download or schedule reports to help you stay on top of everything — from fuel efficiency and legal compliance to quality of service.


Manage on the move


New WEBFLEET is optimised so you can manage your fleet on any device by entering WEBFLEET through a web browser or by downloading the WEBFLEET Mobile app on your smartphone.


Send routes direct to drivers


  • Plan accurate routes in New WEBFLEET by adjusting multiple variables such as location, time of departure/arrival, traffic and vehicle type.

  • Get a choice of alternative routes, as well as suggested fastest route with traffic.

  • Customise your route by simply adding new waypoints, or dragging and dropping existing waypoints on a route. Then choose from guided or forced route* options.

  • Send planned routes directly to a TomTom PRO driver terminal to keep your drivers on the right track.

Related: Time Is Money And It’s Time You Saved Both When Running Your Fleet


Personalised Map views*


  • Create your own saved map view to reach information you need fast.

  • Switch between vehicle groups or areas, without needing to adjust the map filters and zoom levels. n

Personalisation


Many ways to customise WEBFLEET to suit individual requirements from personalised views to adding information to make what you see more informative on one page.


Plan a route the way you want it


Use multiple variables (including waypoints) to give fastest or most efficient routes.


Access WEBFLEET


Across different device types, allowing you to always stay on top of business.


Simple, clean and easy to administer


Toggle between views to get the right information to focus on the task in hand. Get the right information to the right people at the right time, keep data secure and in the right hands.


Send routes to driver terminals


In real time, ensure drivers follow or avoid specific routes.


Visit telematics.tomtom.com/tellmemore and follow us on Twitter @TomTomWEBFLEET




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We Know the Platform Is Toxic. Please Help Us Fix It.

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Jack Dorsey wants ideas for how best to measure Twitter's 'conversational health.'




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This story originally appeared on PCMag


Twitter knows it has a problem, and it's looking for help.

On Thursday, CEO Jack Dorsey confessed that his company failed to predict that Twitter would become a haven for harassment, abuse and propaganda campaigns. And now that it's a reality, he's not really sure what to do. So he's doing what Silicon Valley does best: crowdsource. He wants your ideas for how to help Twitter measure "conversational health" across the platform.

"If you want to improve something, you have to be able to measure it," he said in a tweetstorm that called for the public to submit proposals.

Twitter's CEO made the plea as the company has been cracking down on the abuse. It has shut down accounts blamed for spreading misinformation, racism and hate, and removed suspected bots. But the actions haven't been without controversy. Last week, the company faced backlash from right-wing pundits over fears that Twitter was silencing conservative voices.

The incident underscores an ongoing dilemma at Twitter and other social media platforms: safeguards can still end up inflaming hostilities. On Thursday, Dorsey admitted the service can be a divisive echo chamber.

"We've focused most of our efforts on removing content against our terms, instead of building a systemic framework to help encourage more healthy debate, conversations and critical thinking," Dorsey said. "This is the approach we now need."

Twitter's plan to measure the platform's conversational health presents a problem: How do you gauge something like that? Dorsey said he isn't sure. It's why he's asking for outside experts to submit proposals. "We simply can't and don't want to do this alone," he added.

To start, Twitter is taking inspiration from media analytics nonprofit Cortico, which "introduced us to the concept of measuring conversational health [and] came up with four indicators: shared attention, shared reality, variety of opinion, and receptivity."

Whether that approach works for Twitter remains to be seen. "What we know is we must commit to a rigorous and independently vetted set of metrics to measure the health of public conversation on Twitter," Dorsey wrote. "And we must commit to sharing our results publicly to benefit all who serve the public conversation."

Interested experts can apply here. The deadline is April 13.

Recently, rival Facebook also acknowledged that its platform can make people depressed. So it's now prioritizing content from friends and family since people report being happier when interacting with loved ones on Facebook rather than passively scrolling.






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Public Shaming On Social Media. A Single Tweet Can Ruin Your Life.

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shame-in-a-room“Going to Africa. Hope I don’t get AIDS. Just kidding. I’m white!”

This is a tweet that Justine Sacco sent to her 174 Twitter followers while waiting for boarding in the London airport on 20 Dec 2013.

How does that tweet make you feel?

What would you do if you saw this in your Twitter feed?

Would you just skim through?

Would you laugh at this joke?

Or would you rage at Justine and tweet back at her saying what an awful kind of person you think she is (making sure all of your followers will see that)?

But let’s get back to the original story. No one replied to that tweet and so Justine got on her plane and turned off her phone.

She only tuned it back on when the plain landed in Cape Town.

Only to realise that her life was ruined.

Apparently someone from her 174 followers got so pissed off by this silly joke that (s)he send it to someone else and started a chain reaction.

What Justine saw when she turned on her phone were thousands of people on Twitter raging at her in the most peculiar ways.

And the hashtag #HasJustineLandedYet was trending worldwide:

public-shaming-justine-sacco

  • And then her boss called to say she was fired.
  • And then every online publication covered the story.
  • And then her mom said some ugly things to her.

It took a single silly tweet to ruin Justine’s life. All because people on Twitter decided to publicly express their opinion about that tweet.

But the most important part of the story…

WE did it!

I mean people like you and me ruined the life of someone they didn’t even know exist.

And there’s actually a term to describe that.

Public Shaming

(though Wikipedia suggests another term – public humiliation)

I stumbled upon this story in an amazing book by Jon Ronson called “So You’ve Been Publicly Shamed

so-youve-been-publicly-shamed

Here are a few quotes from that book that explain some psychology behind that public shaming on social media:

‘So what you get is a kind of mutual grooming. One person sends on information that they know others will respond to in accepted ways. And then, in return, those others will like the person who gave them that piece of information. So information becomes a currency through which you buy friends and become accepted into the system. That makes it very difficult for bits of information that challenge the accepted views to get in. They tend to get squeezed out. When someone says something or does something that disturbs the agreed protocols of the system, the other parts react furiously and try to eject that destabilizing fragment and regain stability. And so the idea that there is another world of other people who have other ideas is marginalized in our lives.’

‘Twitter is all about everybody proving things to each other. It’s what sparked the disaster – Justine wandering around Heathrow, killing time before her flight, hoping to be congratulated by her 170 Twitter followers for being funny. And it’s why everything spiralled while she slept. Thousands of people felt compelled to demonstrate to themselves and each other that they cared about people dying of AIDS in Africa. It was the desire to be compassionate that led so many people to commit the profoundly un-compassionate act of tearing apart a woman as she slept on a plane, unable to explain her joke.’

‘By the mere fact that he forms part of an organized crowd a man descends several rungs in the ladder of civilization. Isolated, he may be a cultivated individual; in a crowd he is a barbarian – that is, a creature acting by instinct . . . In a crowd every sentiment and act is contagious.’

(all of that actually goes back to the “people love tweeting things that will make them look good” concept that I’ve talked about before)

I’m not going to share any other stories and insights from this book, because I really want you to read it yourself from start to finish.

But the two most important things I’ve learned from it are:

  • Your chances of becoming a victim of public shaming are a lot higher than you think.
  • Think twice before you bash someone online. It may feel like you’re doing the right thing, but in reality you might ruin someone’s life (which I’m sure you will regret afterwards).

This book resonated with me a lot.

Probably because I’ve been a victim of public shaming quite a few times in year 2015 alone.

The scale of my shaming was almost non existent compared to Justine’s, but even on a smaller scale it felt terrible.

How I Got Bashed On Reddit

A few months after joining Ahrefs I decided to get my hands dirty talking to customers and random SEOs to get as much feedback about our toolset as I possibly could.

And so I started this thread on Reddit: “I’m Tim Soulo from Ahrefs and I’m looking for some feedback!”

At first it went really well and I was getting awesome insights from very smart people.

But then one particular topic started to prevail – “Ahrefs is too expensive“.

I carefully addressed quite a few of such comments, but as I was getting more of them I couldn’t resist joking about it:

timsoulo-on-reddit

The reason I allowed myself this joke is because I thought that Reddit was a laid back community and I could just relax and be myself there (and should you know I’m the kind of person who loves to joke about anything and everything).

I think I actually made a few other jokes in that thread, but there was nothing super disastrous about them.

And yet the guys from Reddit thought otherwise:

02-timsoulo-on-reddit

I got quite a few comments like this one. And it felt like there was a competition for the most ingenious insult.

But luckily some of the guys took my side:

tim-got-hate

All in all, the conflict didn’t escalate much. Partially because my jokes were really nothing sensational and partially because some people promptly took my side in that conflict (thanks, guys).

But even this tiny act of public shaming felt horrible.

The thought of “screwing up Ahrefs’ reputation” shortly after getting on board was making me cringe, especially after I saw how a similar thing had happened before with one of our competitors.

So that’s the story.

After joining Ahrefs I got exposed to a much larger audience than I’m used to and so it was very easy for me to get in this kind of trouble quite a few times.

I’ve shared the story of my “public shaming” with you for two reasons:

1. Be careful with what you say or do online. And the more eyes are looking at you – the more careful you have to be.

2. Don’t make snap judgements of people based on a single foolish tweet or a single lousy comment. And even if you do – don’t join the mass hysteria of publicly shaming that person. You can always send him(her) a private message if you really need to vent (but people rarely vent in private, because it doesn’t feel as rewarding as public shaming, right?).

And that’s it.

I really want you to read the original book and then share it with at least one person you know. You might almost literally save someone’s life this way.


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